[Recruiting people with store experience] Would you like to help us build a brand in our store?
[Recruiting people with store experience × Basic salary from 300,000 yen] Would you like to help us build a brand at our store?
HushTug is currently recruiting full- time store staff .
We currently have stores in Ikebukuro and Harajuku Omotesando, and plan to open new stores in the future.
Would you like to work as a sales staff member in our expanding store business and help grow HushTug into a globally known brand?
(※We welcome not only applications but also inquiries and questions!)
01 What is HushTug?
HushTug is a leather brand that began selling in 2019.
None of the founding members had any experience in the apparel industry, but thankfully we have grown to the point where we receive around 100 orders every day .
While focusing on online sales, the company plans to open an Ikebukuro store in 2023 and its second store, the Harajuku Omotesando store, in 2025.
The company aims to open a third store this year.
Ikebukuro store, open since 2023
Harajuku Omotesando store opening in 2025
The company is currently growing at a rate that surpasses that of established brands that have been in business for decades, and plans to continue expanding its business through online and store openings.
02 Business content
Up until now, HushTug has grown primarily online.
However, from 2025 onwards, store operation and development will become the brand's core business.
Behind this lies a change that we have noticed because we have grown our brand online.
Advances in AI and devices are making online shopping experiences increasingly convenient, but there are some issues that cannot be resolved by these alone.
It's an innate human desire to "see, touch and choose." When buying something expensive, you don't want to make a mistake, and you want to be satisfied with the choice you make for something important.
That feeling will not change in the future.
In other words, it can be said that HushTug store staff will be taking on very important tasks in the future.
HushTug store staff are primarily responsible for two tasks.
The first is customer service, where you act as the face of the brand and recommend products to customers.
This is probably an easy job to imagine, but there is one big difference compared to working for a typical apparel brand.
That is, "having many customers who found out about us online come to our store."
Since many customers already have an understanding of the products and brands, rather than the traditional sales style of forcing sales on them, we are looking for customer service that sincerely helps customers solve their problems, provides advice, and helps them choose products together.
The second role of HushTug's store staff is to assist with attracting customers online.
As mentioned earlier in the customer service section, it is important to raise awareness online, but store staff will not be in constant contact with customers and will assist with online customer acquisition during times when there are no customers in the store.
For example, staff will perform supporting tasks to increase the number of customers visiting the store, such as writing articles to be posted on the web and updating social media.
"It's difficult because I have no experience attracting customers online."
Some of you may feel that way.
However, of course, we have prepared a manual and you will only be working on auxiliary tasks, so there is no need to worry.
There is also a reason why we would like store staff to take on tasks other than customer service.
The reason is to raise the salaries of store staff.
In general, many brands say that customer service work in stores pays low wages and there are limited opportunities for advancement after that.
It may be inevitable that if you are only involved in sales, your salary will be difficult to increase, as you are based on the brand.
That's why we can pay higher salaries to people who can help attract customers online and contribute to building brand awareness and attracting customers to stores.
If you would like to help grow the HushTug brand and improve your salary and skills, please read the following sections.
Specific work content
At HushTug, we value CS as a central part of the company, but the actual work is not particularly difficult.
What is required is not special skills or experience, but simply an attitude of doing each job honestly .
Even if you have no experience, you can start with confidence as we will provide you with careful one-on-one instruction.
The specific job is...
Replying to emails to customers
Responding to inquiries by phone
Regular CS team meetings
EC site review responses
Coming up with ideas for improving EC sites
These may all seem like modest efforts, but it is these accumulated efforts that lead to HushTug's high reviews and ultimately become the force that enables it to become the "number one CS in Japan."
A day in the life of a customer support employee
Additionally, as you continue working in this field, you will naturally acquire the following skills:
Communication skills <br data-start="541" data-end="544">You will hone your ability to understand customers' feelings and communicate them clearly.
Problem-solving skills: You will develop the habit of thinking about how to satisfy your customers, and will be able to respond calmly even in irregular situations.
Multitasking ability <br data-start="664" data-end="667">You will develop the ability to prioritize and handle multiple inquiries at the same time.
Collaboration skills <br data-start="719" data-end="722">By sharing customer feedback within the company and working with other departments to solve problems, teamwork naturally improves.
These skills are universally needed in any company or industry.
In other words, your CS experience at HushTug will lead to significant personal growth.
Actual initiatives and services
HushTug's CS does more than just "answer inquiries."
Our goal is to be the embodiment of "ultimate hospitality."
A key feature of this is the 30-day return and exchange service .
We accept returns for any reason and no matter how much you have used them.
When shopping online, there is always the worry that the item will be different from what you imagined when it arrives .
That's why we don't want our customers to have the same experience - and that's the feeling we've had ever since we first started.
Furthermore, when we receive a repair request, we not only repair the product and return it to you, but also include a letter from our staff .
We place great importance on paying close attention to detail so that our customers can truly feel glad that they purchased from this brand .
HushTug's customer service builds relationships of trust with customers through the accumulation of these individual acts of hospitality.
And most importantly, your response will become the "face of the brand" of HushTug.
The impression your customers have of your brand is created by your words and your attitude.
That's why I find this job very rewarding and rewarding.
The significance of being involved in CS
Working as a Customer Service Representative at HushTug is not just a "customer service job."
Your daily experiences will help you grow as a person.
The skills you acquire through interactions with customers are universal and applicable to any company or industry.
In particular, companies that conduct BtoC business always have a CS department .
This is a major advantage when considering re-employment or career development.
And best of all, your experience at HushTug, which is seriously striving to be the "best CS in Japan," will be an achievement you can be proud of in your career.
Even if I change jobs to another company, I can proudly say, "I was in charge of CS at HushTug." This job allows me to spend such valuable time.
HushTug's customer service not only makes customers happy, but also gives you the power to carve out your own future.
03Desired talent
When you apply, we will consider various aspects such as your motivation and personality, but at HushTug we are particularly looking for people who:
Experienced salesperson
→I wrote that since the company is well-known online, there is no need for customer service that involves forcing sales, but the experience and customer service skills of sales staff are still not wasted when interacting with customers.
Regardless of the industry, this is an environment where you can fully utilize your experience as a salesperson or store staff member.
Additionally, HushTug is currently in the early stages of expanding its stores, and we would like you to share your experience with other staff members and help us grow the HushTug store business.
Those who prefer to think for themselves and act on their own rather than doing clerical work that follows a manual
→This applies to both customer service and online customer acquisition assistance work, but I think HushTug is better suited to people who enjoy coming up with their own ideas and putting them into practice, rather than clerical work where you follow a manual to the letter.
For example, when it comes to customer service, no two customers have exactly the same situation or values, so it would be ideal to be able to suggest products that suit the situation.
Also, at HushTug, which is in the early stages of store expansion, it is very important for each staff member to improve the store they are in charge of.
People who can relate to the HushTug brand and products
→The HushTug brand places importance on simplicity and honesty in product planning and sales.
Of course, you don't have to agree with everything, but since your job is to introduce products to customers, I think you can recommend them with more confidence if you can relate to the brand and products.
04Workstyle
Workplace
fundamentally
HushTug Harajuku Omotesando store, about 8 minutes walk from Harajuku Station (about 4 minutes from Meiji-Jingumae Station, about 9 minutes from Omotesando Station)
HushTug Ikebukuro store, about 15 minutes walk from Ikebukuro Station
Shinjuku store to be opened in the future
You will be working at the following location: Otsuka Station. You may also be required to work at our head office at Otsuka Station on an irregular basis.
Unless you wish to do so, there is currently no possibility of transfer or relocation from existing stores or future downtown store areas.
Workplace atmosphere
Our stores have rules to ensure that customers have a comfortable time, but we also aim to create a workplace that thoroughly eliminates all other unnecessary stress.
Hairstyle and clothing are completely free
You can take breaks at any time (depending on the number of people in the store and opening hours)
You can sit and work when there are no customers.
No quotas or self-purchasing
No heavy lifting required
There are no strict hierarchical relationships or internal politics in our workplace, and everyone is focused purely on improving their own skills and increasing customer satisfaction.
Another difference from other brands is that store staff have a great deal of discretion when it comes to improving the store and giving their opinions on customer service methods.
Also, because we have a small staff, there are many opportunities to communicate with the president, vice president, and head office staff, and the opinions of store staff are often adopted.
HushTug currently has 11 full-time employees (6 men and 5 women) and two male executives . *The store is staffed by two people.
The average age of full-time employees is 27, making it a relatively young organization.
In addition, we have 20 contract and part-time members (10 men and 10 women), and HushTug is supported by a team of about 30 people.
◇ Interview with the CEO
◇Interview with the Vice President
About holidays
One of the cultures at HushTug is to "rest well when you need to rest."
Employees are given two days off per week, and are asked to declare their preferred days off for the following week by the previous Sunday. (This management method may change as we expand our stores.)
For store staff, shifts are managed by multiple staff members, but employees are able to take days off as freely as possible by adjusting their desired dates.
We do not have holidays, but we do have special holidays during Obon and the New Year holidays. (We may need to adjust our store opening hours and shift our holidays.)
In addition, all employees are entitled to 100% paid leave, so they can use it freely.
No one is forced to work overtime, so all employees go home on time almost every day.
When you do take a break, make sure to rest well and maximize your performance during work hours.
Career advancement
HushTug provides an environment where employees can advance their careers and fully supports their spirit of challenge.
Training and education system <br data-start="103" data-end="106">If you obtain qualifications recommended by the company, your base salary will increase.
Currently, there are two types of eligibility:
①Bookkeeping ②Service and Hospitality Examination
Evaluation System
At HushTug, we conduct salary reviews and appraisals twice a year.
Of course, achieving results will lead to high evaluations, but we also give fair recognition to daily efforts and processes.
Salary assessments are thorough and do not end up being mere token increases.
In fact, some employees have seen their base salary increase by 100,000 yen in one year due to their achievements and significant contributions to the company.
We do not have regular one-on-one meetings, but you can meet with your supervisor at any time if you wish.
Ease of working for women
Work styles that are in tune with life events
At HushTug, we actively encourage employees to take maternity and parental leave, and allow them to take the maximum period permitted by law.
We will provide full support when you return to work, and will hold an interview before you return to work to fine-tune your work content and working style.
Depending on the situation, we can also accommodate remote work, reduced working hours, and staggered working hours.
In this way, HushTug places importance on a work style that takes into account life events such as marriage, childbirth, and nursing care, and does not restrict these for company convenience.
Furthermore, since there are no transfers, it is easy to plan your future life, and since there is almost no overtime, it is an environment that makes it easy to balance work and family life.
There is no gender gap
At HushTug, there is no gender gap in salary or promotion.
Base salary does not change based on gender, and women also have the opportunity to be promoted based on their performance.
A safe and comfortable working environment
At HushTug, you have a high degree of freedom when it comes to your appearance, and you are free to choose your hairstyle, clothing, and nails.
You don't have to conform to conservative styles such as "office nails" or "office casual," and you can work in an outfit that suits you.
We also take thorough measures to prevent harassment, creating a work environment where everyone can feel safe.
The space is equipped with separate toilets for men and women, a kitchen, and dedicated desks, allowing employees to work comfortably.
05 Employee Benefits
Vacation and holiday system
Annual paid leave (100% utilization rate)
Summer vacation
New Year's holiday
Congratulatory and condolence leave
Special leave (menstrual leave, etc.)
Social insurance and statutory systems
Various social insurances (health insurance, employee pension insurance, employment insurance, workers' compensation insurance)
Maternity leave
Childcare leave
Nursing care leave
Shortened working hours system
Work-from-home system(※)
Allowances and subsidies
Qualification allowance
Overtime pay
Night shift allowance
Health and safety management
Health checkup (once a year)
Vaccination cost coverage
Education and career support
training system
Qualification acquisition support
Book purchase subsidy
others
Company trip
Company events (year-end parties, club activities, etc.)
Employee discount system, etc.
For more details, please see here↓
We plan to continue making adjustments to improve the system.
We also welcome comments such as, "I wish we had such benefits!"
Let's create a comfortable working environment together.
06Application Guidelines
Business content
Store staff work for leather brand "HushTug"
Employment type
full-time employee
Work place
301 Toki Building, 6-9-1 Jingumae, Shibuya-ku, Tokyo (Approx. 8-minute walk from Harajuku Station on the JR Yamanote Line, approx. 4 minutes from Meiji-Jingumae Station, approx. 9 minutes from Omotesando Station)
or
3-11-12 Nishi-Ikebukuro, Toshima-ku, Tokyo (Approx. 15 minutes walk from Ikebukuro Station on the JR Yamanote Line)
(*New stores will be opened in the future based on customer demand)
Working hours and holidays
8 hours (+ 1 hour break e.g. 10:00-19:00, 11:00-20:00)
Two-day weekend system (submit your request for the following week's holiday by the previous Sunday)
One 5-day consecutive holiday per year
New Year's holidays
Paid usage rate 100%
Basically no overtime
Salary
Base salary: 3.36 million yen to 5 million yen (varies depending on skills and performance) ※Salary increase assessment will be given six months after joining the company
Bonus and salary review: twice a year (April and October)
Employee benefits
Complete social insurance Commuting allowance (up to 20,000 yen per month)
Eligibility
2+ years of customer service experience
(※We welcome not only applications but also inquiries and questions!)
07 Recruitment flow
We will recruit according to the following process:
Apply via LINE
Please contact us via the official LINE at the bottom of this page.
We will respond within 3 business days.
First interview
You will have a first interview with Vice President Takahashi.
We will have casual conversations and decide whether you will be a good fit for the HushTug culture.
We will notify you of the result of the selection/rejection via our official LINE within a few days of the final interview.
If you are selected, we will discuss and confirm your start date.
08How to apply
Please apply via the official LINE account at the bottom of this page.
(※We welcome not only applications but also inquiries and questions!)
Please contact us by filling out the necessary information below.
Name
Age
Desired job type
resume
Resume
09Finally
HushTug is a young brand that was founded only six years ago, but we aim to make it one of the top brands in Japan, and we also plan to diversify our brand into other genres beyond leather goods and expand overseas.
HushTug is currently in its early stages, and those who join as store staff have the option to try out a variety of positions.
Compared to large corporations, our internal structure is still not fully developed in some areas, but everyone has a venturesome mindset and is eager to grow.
If you produce results, you'll receive a large raise, and you'll also have the opportunity to experience a rapidly expanding brand up close.
Although there are many challenges, we promise that when you look back in the future, you will be able to say with sincerity that you are glad you joined HushTug.
We are looking for enthusiastic individuals who can help us expand our store network and take HushTug to the next level.
(※We welcome not only applications but also inquiries and questions!)
*Due to delivery rates, all communication up until your first day at work will be conducted via LINE rather than email. (Please rest assured that the information you provide will not be used for any purpose other than recruitment.)
