About our lifetime repair service
At HushTug, we offer a semi-permanent repair service with the idea that "we want you to take good care of items that can be used for the next 10 years."
We carry out repairs in the same workshop where the products are actually manufactured, ensuring high quality repairs.
Depending on the repair content, there may be free or paid repairs, so please check below.
Free repairs
Free repair service is available for all products purchased on this e-commerce site from December 15, 2022 onwards.
If the bag can no longer fulfill its basic function of carrying items, we will repair it free of charge (we may check the circumstances of the breakdown when you contact us).
Examples of free repairs
・The handle of the bag has been torn off. ・The bottom of the bag has fallen out, so you can no longer put anything in it.
Paid repairs
If the bag is still able to carry items but lacks functionality and design, we will repair it for the following fee.
Examples of paid repairs
The zipper broke
・Scratches and stains have appeared
The pocket got torn
The sewing thread has come loose
Below is a detailed price list for each specific condition.
Prices may vary depending on the product, so please use this as a reference only.
Repair service list
| case | Repair details | Estimated cost (excluding tax) |
| A piece of leather was torn off | Reinforcement and part replacement | From 4,000 yen |
| The shoulder thread is frayed | Sewing repair | From 1,000 yen |
| Metal fittings have come off or broken | Metal fitting replacement | From 1,500 yen |
| The zipper broke | Zipper replacement | From 5,000 yen |
There are various other repair cases besides those listed above, so please feel free to contact us first.
*Please note that depending on the condition of the product and the area you wish to repair, our affiliated workshops may not be able to carry out the repair.
Repair process
It may take up to three weeks from the time of your inquiry until the repaired product arrives at your home.
STEP 1
Please send us images of the area you would like care or repair done. The more detailed images you provide, the more accurate the estimate we can give you.
STEP 2
Our representative will send you an estimate of the cost. Please note that this is only an estimate, and the actual cost may vary slightly.
STEP 3
After you have agreed to the cost, please send the product to our office (you will be responsible for shipping costs of approximately 800 to 1,600 yen).
STEP 4
We will inspect the item and let you know the exact cost.
STEP 5
Once you have approved the cost, we will repair the product.
STEP 6
Once the care and repair is complete, we will return the product to your specified address by cash on delivery. Please pay the fee we told you when you received the product.
To keep it in good condition for a long time
Below you will find information on how to perform daily maintenance and how to troubleshoot if the product gets dirty accidentally.
Please see also.