Description based on the Specified Commercial Transactions Act

Distributor Raz Holdings Co., Ltd.
Operation Manager Takahisa Toda
address 〒170-0013
2-18-7 Higashi-Ikebukuro, Toshima-ku, Tokyo
Keian Building 5th floor
(Company name listed as "Raz Holdings Co., Ltd.")
telephone number
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Please check here before contacting us

Are you having trouble with these things?

It may be an easy solution before you call.


・I want to know where the Otsuka showroom is located

The Otsuka showroom is located about a 3-minute walk from Otsuka Station on the JR Yamanote Line in Tokyo.


・I want to know the delivery date of the pre-ordered item

For pre-ordered items, the "estimated delivery date" may vary depending on the "date and time of purchase."

Please see below for the delivery times for each pre-order item.


・I want to know about payment methods such as bank transfers and convenience store payments.

HushTug accepts various payment methods, including credit card, bank transfer, and convenience store payment.

Please see the following pages for details on each payment method and important points to note.


I want to return or exchange an item

HushTug offers a free trial period with free returns and exchanges within 30 days of delivery.

If you would like to return or exchange an item, please see the following page for details.


If you still can't solve it

If the above doesn't solve your problem, please call us.

Customer service: 03-6279-2400

*This is a contact point for customers only. For corporate sales representatives

We cannot forward your inquiries as this is a customer-only contact point.
When you call, we may charge you 1,000 yen per call.
If you are a corporate sales representative, please send your inquiry to the following email address: customer@hushtug.net

email address support@hushtug.net
URL https://shop.hushtug.net
Necessary charges other than the product

■Free shipping nationwide
*However, shipping to Okinawa is 1,620 yen (tax included), and shipping overseas is 3,000 yen (tax included).


■Bank transfer fee Please make the transfer fee to the bank account displayed on the page after your order is confirmed within 7 days of receiving the order confirmation email.


■Cash on delivery fee
 A separate cash-on-delivery fee of 500 yen (tax included) is required.


*Transfer fees are the responsibility of the customer.
*If payment is not confirmed within 7 days after receiving the order confirmation email, your order will be canceled. We apologize for the inconvenience, but please place your order again.
*Except for cash on delivery payments, products will be shipped after payment has been confirmed.

How to order ■Only registered members can purchase.

*If you have any questions when placing an order, please contact us by phone or email.
payment method ■Credit card
■Bank transfer (prepayment)


■Pay Later (Payday)


・No credit card required.
-Easy payment with email address and mobile number.
・Multiple payments can be made together on the 10th of the following month.

■Cash on delivery

*Please click here for information on refund procedures for each payment method.

Payment deadline

■Credit card Payment will be made in accordance with the membership terms and conditions of each credit card company.

■Bank transfer: After receiving the order confirmation email, please make the payment to the account displayed on the order confirmation page within 7 days.


■Cash on delivery
 Payment is due upon delivery (cash only).
Delivery time ■ Delivery (handover) dates Delivery (handover) dates will generally be as follows, depending on the payment method selected by the customer. However, please refer to the following *s.

■If paying by credit card, we will ship within 5 days after your credit card payment is approved.

■In the case of bank transfer, we will ship within 5 days after confirming your payment.


■Cash on delivery
 We will ship your order within 5 days after confirmation.

*It usually takes 2-3 days for your order to be shipped.
* Since logistics companies are closed on Saturdays, Sundays, and holidays, we are unable to arrange delivery. Therefore, delivery will be arranged on the next business day after the holiday.
*The number of days until shipment may vary depending on the delivery area, congestion, etc.
*If you are in a hurry, please reply to the order confirmation email sent after placing your order. However, please note that we may not be able to meet your request.
*Pre-ordered items will be shipped once they are in stock. Please refer to the product details page for the expected arrival date.
*When ordering multiple items, we will ship your order as soon as all ordered items are in stock. Also, if your order includes pre-order items, delivery of those items may take longer than usual.

*A delivery note will not be included with the product when it is shipped.
Please check your order confirmation email or shipping confirmation email for details of your order.

Returns and Exchanges To ensure you can make a purchase with confidence, we accept returns and exchanges within 30 days of receiving the product. In this case, we will cover the return shipping costs.