Description based on the Specified Commercial Transactions Act

Distributor RAZ HOLDINGS INC.
Operation Manager Takahisa Toda
address 〒170-0004
1-14-5 Kitaotsuka, Toshima-ku, Tokyo
Maison Kitaotsuka 2F (202)
(Company name listed as "Raz Holdings Co., Ltd.")
telephone number
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Please check here before contacting us

Are you having trouble with these issues?

It may be an easy solution before you call.


・I want to know where the Otsuka showroom is located

The Otsuka showroom is located about a 3-minute walk from Otsuka Station on the JR Yamanote Line in Tokyo.


・I want to know the delivery date of the reserved item

For pre-ordered items, the "estimated delivery date" may vary depending on the "date and time of purchase."

Please see below for the delivery times for each pre-order item.


・I want to know about payment methods such as bank transfers and convenience store payments.

HushTug accepts a variety of payment methods, including credit card, bank transfer, and convenience store payment.

Please see the following pages for details on each payment method and important points to note.

Check about payment methods

I want to return or exchange an item.

HushTug offers a free trial period where you can return or exchange the product for free within 30 days of delivery.

If you would like to return or exchange an item, please see the following page for details.


If that doesn't solve the problem

If the above doesn't solve your problem, please call us.

Customer service number: 03-6279-2400

*This is a contact point for customers only. For corporate sales representatives

We cannot transfer your inquiry as this is a customer-only contact point.
When you call, we may charge you 1,000 yen per call.
If you are a corporate sales representative, please send your inquiries to the following email address: → customer@hushtug.net

email address support@hushtug.net
URL https://shop.hushtug.net
Necessary charges other than the product

■Free shipping nationwide
*However, shipping to Okinawa costs 1,620 yen (tax included), and shipping overseas costs 3,000 yen (tax included).


■Bank transfer fee: Please make the transfer fee to the bank account displayed on the page after your order is confirmed within 7 days after receiving the order confirmation email.

■ COD fee
 A separate cash on delivery fee of 500 yen (tax included) will be required.


*Transfer fees are the responsibility of the customer.
*If payment is not confirmed within 7 days after the order confirmation email arrives, your order will be canceled. We apologize for the inconvenience, but please place your order again.
*Except for cash on delivery, items will be shipped after payment has been confirmed.

How to order ■Only registered members can purchase.

*If you have any questions when placing an order, please contact us by phone or email.
payment method ■ Credit card
■Bank transfer (prepayment)

■ Postpaid

・No credit card required.
-Easy payment with email address and mobile number.
・Multiple payments can be made together on the 10th of the following month.

■Cash on delivery

*Please check here for details on refund procedures for each payment method.

Payment deadline

■Credit card Payment will be made based on the membership terms and conditions of each credit card company.

■Bank transfer After receiving the order confirmation email, please make the payment to the account that will be displayed on the page after your order is confirmed within 7 days.

■Cash on delivery
 Payment is due upon delivery of the product (cash only).
Delivery time ■ Regarding delivery time (handover time) Delivery time (handover time) will usually be as follows depending on the payment method selected by the customer. However, please refer to the following ※.

■If paying by credit card, your order will be shipped within 5 days after your credit card payment is approved.

■In the case of bank transfer, we will ship your order within 5 days after confirming your payment.

■Cash on delivery
 Once your order is confirmed, it will be shipped within 5 days.

*It usually takes about 2 to 3 days for shipping.
* We cannot arrange delivery on Saturdays, Sundays, and holidays, as these are the days off for logistics companies. Therefore, delivery will be arranged on the next business day after the holiday.
*The number of days until shipment may vary depending on the delivery area, congestion, etc.
*If you are in a hurry, please reply to the order confirmation email sent after placing your order. However, please note that we may not be able to meet your request.
*Pre-order items will be shipped after the items arrive. Please see the details page for each item to see when it will arrive.
*When ordering multiple items, we will ship your order as soon as all the items are in stock. Also, if your order includes a pre-order item, it may take longer than usual for that item to be delivered.

*A delivery note will not be included with the product when it is shipped.
Please check your order confirmation email or shipping completion email for details of your order.

Returns and Exchanges In order to ensure that you can make a purchase with peace of mind, we accept returns and exchanges within 30 days of receiving the product. In this case, we will cover the return shipping costs.