Dress code, hair style, nail polish are free! Why not work at a Japanese leather bag store in the city while also learning marketing?
Dress code, hair style, nail polish are free! Why not work at a Japanese leather bag store in the city while also learning marketing?
HushTug is currently recruiting full-time store staff.
We currently have stores in Ikebukuro and Harajuku Omotesando, and plan to open new stores in the future.
Would you like to work as a sales staff member in our expanding store business and help grow HushTug into a globally known brand?
(※We welcome not only applications but also inquiries and questions!)
01 What is HushTug?
HushTug is a leather brand that began selling in 2019.
None of the founding members had any experience in the apparel industry, but the company is run by six full-time employees and has grown to the point where it receives around 100 orders every day.
Although we mainly sell online, we opened our Ikebukuro store in 2023 and our second store, the Harajuku Omotesando store, in 2025. We aim to open our third store this year.
Ikebukuro store, open since 2023
The company is currently growing at a rate that surpasses that of established brands that have been in business for decades, and plans to continue expanding its business through online and store openings.
02 Business content
Up until now, HushTug has grown primarily online.
However, from 2025 onwards, store operation and development will become the brand's core business.
Behind this lies a change that we have noticed because we have grown our brand online.
Advances in AI and devices are making online shopping experiences increasingly convenient, but there are some issues that cannot be resolved by these alone.
It's an innate human desire to "see, touch and choose." When buying something expensive, you don't want to make a mistake, and you want to be satisfied with the choice you make for something important.
That feeling will not change in the future.
In other words, it can be said that HushTug store staff will be taking on very important tasks in the future.
HushTug store staff are primarily responsible for two tasks.
The first is customer service, where you act as the face of the brand and recommend products to customers.
This is probably an easy job to imagine, but there is one big difference compared to working for a typical apparel brand.
That is, "having many customers who found out about us online come to our store."
Since many customers already have an understanding of the products and brands, rather than the traditional sales style of forcing sales on them, we are looking for customer service that sincerely helps customers solve their problems, provides advice, and helps them choose products together.
The second role of HushTug's store staff is to assist with attracting customers online.
As mentioned earlier in the customer service section, we will be raising awareness online, but store staff will not be in constant contact with customers and will assist with attracting customers online during times when there are no customers in the store.
For example, staff will perform supporting tasks to increase the number of customers visiting the store, such as writing articles to be posted on the web and updating social media.
"It's difficult because I have no experience attracting customers online."
Some of you may feel that way.
However, of course, we have prepared a manual and you will only be working on auxiliary tasks, so there is no need to worry.
There is also a reason why we would like store staff to take on tasks other than customer service.
The reason is to raise the salaries of store staff.
In general, many brands say that customer service work in stores pays low wages and there are limited opportunities for advancement after that.
It may be inevitable that if you are only involved in sales, your salary will be difficult to increase, as you are based on the brand.
That's why we can pay higher salaries to people who can help attract customers online and contribute to building brand awareness and attracting customers to stores.
If you would like to help grow the HushTug brand and improve your salary and skills, please read the following sections.
03Desired talent
When you apply, we will consider various aspects such as your motivation and personality, but at HushTug we are particularly looking for people who:
- Experienced salesperson
→I wrote that since the company is well-known online, there is no need for customer service that involves forcing sales, but the experience and customer service skills of sales staff are still not wasted when interacting with customers.
Regardless of the industry, this is an environment where you can fully utilize your experience as a salesperson or store staff member.
Additionally, HushTug is currently in the early stages of expanding its stores, and we would like you to share your experience with other staff members and help us grow the HushTug store business.
- Those who prefer to think for themselves and act on their own rather than doing clerical work that follows a manual
→This applies to both customer service and online customer acquisition assistance work, but I think HushTug is better suited to people who enjoy coming up with their own ideas and putting them into practice, rather than clerical work where you follow a manual to the letter.
For example, when it comes to customer service, no two customers have exactly the same situation or values, so it would be ideal to be able to suggest products that suit the situation.
Also, at HushTug, which is in the early stages of store expansion, it is very important for each staff member to improve the store they are in charge of.
- People who can relate to the HushTug brand and products
→The HushTug brand places importance on simplicity and honesty in product planning and sales.
Of course, you don't have to agree with everything, but since your job is to introduce products to customers, I think you can recommend them with more confidence if you can relate to the brand and products.
04Workstyle
Workplace
fundamentally
- HushTug Harajuku Omotesando store, about 8 minutes walk from Harajuku Station (about 4 minutes from Meiji-Jingumae Station, about 9 minutes from Omotesando Station)
- HushTug Ikebukuro store, about 15 minutes walk from Ikebukuro Station
- (Upon request) Future store openings
You will be working at the following location: Otsuka Station. You may also be required to work at our head office at Otsuka Station on an irregular basis.
Unless you wish to do so, there is currently no possibility of transfer or relocation from existing stores or future downtown store areas.
Workplace atmosphere
We have five full-time employees, with a gender ratio of four men and one woman (plus two male executives).
There are 12 contract or part-time employees (5 men, 7 women), with an average age of around 25 years old.
Intern interview note
[Article] A story about an ordinary college student who loves sports trying SEO marketing with "zero advertising costs"
https://note.com/hushtug/n/n8e034cb44106
[Article] A Must-See for Students Looking for Part-Time Jobs! Learn Customer Service and Web Skills with HushTug | Real Experiences of People with No Experience
https://note.com/hushtug/n/n0c38da6d93d0
[Article] What is it like to be an intern at Bags x SEO Marketing? A student who has been with the company for a few months tells us!
https://note.com/hushtug/n/n5b352f1365e2
Our stores have rules to ensure that customers have a comfortable time, but we also aim to create a workplace that thoroughly eliminates all other unnecessary stress.
- Hairstyle and clothing are completely free
- You can take breaks at any time (depending on the number of people in the store and opening hours)
- You can sit and work when there are no customers.
- No quotas or self-purchasing
- No heavy lifting required
There are no strict hierarchical relationships or internal politics in our workplace, and everyone is focused purely on improving their own skills and increasing customer satisfaction.
HushTug designer Nakajima
He also appears on YouTube
Another difference from other brands is that store staff have a great deal of discretion when it comes to improving the store and giving their opinions on customer service methods.
Also, because we have a small staff, there are many opportunities to communicate with the president, vice president, and head office staff, and the opinions of store staff are often adopted.
About holidays
One of the cultures at HushTug is to "rest well when you need to rest."
Employees are given two days off per week, and are asked to declare their preferred days off for the following week by the previous Sunday. (This management method may change as we expand our stores.)
For store staff, shifts are managed by multiple staff members, but employees are able to take days off as freely as possible by adjusting their desired dates.
We do not have holidays, but we do have special holidays during Obon and the New Year holidays. (We may need to adjust our store opening hours and shift our holidays.)
In addition, all employees are entitled to 100% paid leave, so they can use it freely.
No one is forced to work overtime, so all employees go home on time almost every day.
When you do take a break, make sure to rest well and maximize your performance during work hours.
05Application Guidelines
| Business content | Store staff and web marketing support for leather brand "HushTug" |
|---|---|
| Employment type | full-time employee |
| Work place |
301 Toki Building, 6-9-1 Jingumae, Shibuya-ku, Tokyo (Approx. 8-minute walk from Harajuku Station on the JR Yamanote Line, approx. 4 minutes from Meiji-Jingumae Station, approx. 9 minutes from Omotesando Station) or 3-11-12 Nishi-Ikebukuro, Toshima-ku, Tokyo (Approx. 15 minutes walk from Ikebukuro Station on the JR Yamanote Line) (*New stores will be opened in the future based on customer demand) |
| Working hours and holidays |
|
| Salary |
Annual salary: 3.36 million yen to 5 million yen (varies depending on skills and achievements) Bonus and salary review: once a year (April) |
| Employee benefits | Complete social insurance Commuting allowance (up to 20,000 yen per month) |
| Eligibility | Nothing in particular (no experience necessary) |
(※We welcome not only applications but also inquiries and questions!)
07 Recruitment flow
We will recruit according to the following process:
Apply via LINE
Please contact us via the official LINE at the bottom of this page.
We will respond within 3 business days.
First interview
You will have a first interview with our representative, Toda.
We will have casual conversations and decide whether you will be a good fit for the HushTug culture.
<Toda_SNS account>
YouTube
https://www.youtube.com/@ec_web-marketing
Final interview
The final interview will be with Vice President Takahashi.
We will discuss more detailed matters such as the actual work content and requirements, and then decide whether or not to hire you.
Job offer
We will contact you via LINE within a few days of the final interview to let you know whether you have been selected or not.
If you are selected, we will discuss and confirm your start date.
08How to apply
Please apply via the official LINE account at the bottom of this page.
(※We welcome not only applications but also inquiries and questions!)
Please contact us by filling out the necessary information below.
- Name
- Age
- Desired job type
- resume
- Resume
09Finally
HushTug is a young brand that was founded only six years ago, but we aim to make it one of the top brands in Japan, and we also plan to diversify our brand into other genres beyond leather goods and expand overseas.
HushTug is currently in its early stages, and those who join as store staff have the option to try out a variety of positions.
Compared to large corporations, our internal structure is still not fully developed in some areas, but everyone has a venturesome mindset and is eager to grow.
If you produce results, you'll receive a large raise, and you'll also have the opportunity to experience a rapidly expanding brand up close.
Although there are many challenges, we promise that when you look back in the future, you will be able to say with sincerity that you are glad you joined HushTug.
We are looking for enthusiastic individuals who can help us expand our store network and take HushTug to the next level.
(※We welcome not only applications but also inquiries and questions!)
*Due to delivery rates, all communication up until your first day at work will be conducted via LINE rather than email.
(Please rest assured that the information you provide will not be used for any purpose other than recruitment.)