Notice regarding nationwide delivery delays.
This is Kase from HushTug.
Due to an increase in the volume of parcels being handled by Sagawa Express nationwide, there are currently delivery delays in some areas .
Regarding baggage delays due to increased volume
As of today, only one delay has been confirmed for HushTug, but there is a possibility that similar impacts will occur in the future.
We will ship your ordered items as usual, but please be aware that there may be delays in delivery.
Additionally, HushTug does not allow you to change your shipping carrier to another company.
If you would like to know more about shipping, please contact Sagawa Express directly to check whether you can pick up your order at their office.
In that case, please let us know the "waybill number" of your package to make the process go smoothly.
Furthermore, if more than three days have passed since the expected delivery date, there is a possibility of delivery being delayed.
We would appreciate it if you could check the latest delivery status using Sagawa Express's tracking service.
Also, on this page, you can simply answer "yes" or "no" and we will provide you with information tailored to your situation.
We apologize for any inconvenience caused to customers in a hurry, and we appreciate your understanding and cooperation.
We hope you will continue to support HushTug.
HushTug operates an online store as well as physical stores .
You can actually see and touch the products that are available online. You can also purchase new products on the spot, so please feel free to drop by.
*Payment is cashless only. Please note that cash payments are not accepted.
