"Spare time" turns into "inspiration" for someone. Start customer support at HushTug from 3 hours a day.
HushTug is looking for people to help with customer support operations.
Would you like to utilize your spare time and help us maintain the brand's trust?
(*We welcome inquiries for consultations and questions, not just applications!)
01What is HushTug?
HushTug is a leather brand that started selling in 2019.
While primarily focused on online sales, we opened a store in Ikebukuro in 2023, and a second store in Harajuku Omotesando in 2025.
⇧HushTug Ikebukuro store
Fortunately, we now receive around 150 orders every day, and our recognition is gradually spreading as our products are used in TV dramas and commercials.
Last year, we achieved monthly sales of 100 million yen and are growing at a speed that surpasses long-established brands with decades of history. We plan to expand our business online and through new store openings in the future.
02Job Description
The tasks you will be asked to do are not particularly difficult.
No specialized skills or experience are required. Even if you are inexperienced, we will teach you thoroughly one-on-one, so please rest assured.
■ Specific Job Details
Replying to customer emails
Handling phone calls
Replying to EC site reviews
Through these tasks, you will naturally acquire "versatile skills that can be used anywhere" such as communication skills, problem-solving abilities, and multitasking skills.
Therefore, it is a perfect environment for those who want to expand their career options, as well as for those who have a career gap and want to gradually regain their practical work sense.
■ About HushTug's CS
HushTug prides itself on having "Japan's best customer support" and engages with customers daily.
A symbol of this is our "30-day free return and exchange service," which we have continued since our founding.
At HushTug, we accept returns and exchanges within 30 days, "regardless of the reason" and "no matter how much you have used the product."
While this policy involves a certain level of risk for the brand, we continue it because we don't want our customers to experience the same anxiety we felt when making online purchases, wondering "what if it's not what I expected?"
⇧Handwritten letter to customer
Furthermore, we prioritize heartfelt responses that go beyond the manual, such as including handwritten letters for customers requesting repairs.
We would be delighted if you could resonate with our stance even a little. For those who can value customers with the same passion, this will surely be a place where you can feel true satisfaction and be yourself.
◇Interview with the Vice President about CS
03About working style
HushTug offers flexible working arrangements to ensure that even parents with children can work with peace of mind.
The following are the main working conditions. If you have a preferred working style, please feel free to consult us, as we will do our best to accommodate it.
■ Basic working conditions
Workplace: 5-minute walk from Otsuka Station (on-site attendance in principle)
Working start times and daily working hours can be adjusted to your preferences. There's no need to fix them to the same time every day.
For example,
If you want to come in an hour later on Mondays due to your child's lessons
If you usually work 4 hours but want to work 3 hours due to an errand
Such adjustments are possible.
Additionally, in cases of a child's sudden illness, it is possible to discuss switching to remote work depending on the situation.
■ How to spend public holidays
Once you are familiar with the work, office attendance on public holidays is not mandatory.
However, we do ask that you handle basic tasks such as replying to emails.
Also, while you don't need to constantly be at your PC, we ask that you keep notifications for our internal chat tool active so you can be aware of urgent communications and respond flexibly.
■ Examples of working styles
◇ Ms. A, who has a son attending kindergarten
Commutes to the office after dropping off her son at kindergarten in the morning
Works for about 5 hours until it's time to pick him up
◇ Ms. B, who works with a mid-day break
Comes to the office at 10:00, then returns home temporarily at 12:00
Eats lunch and does housework with her child after they return from elementary school
Returns to the office after taking her child to lessons
Leaves work at 18:00
Total of 4 hours of work, combining morning and afternoon
※The above are just examples. If you have a preferred working style, please tell us during the interview.
■ Q&A
We have compiled frequently asked questions in a Q&A section, so please refer to it.
If you have any other concerns, please feel free to discuss them during the interview.
*Click on the question to see the answer.
Q1. Can I take a sudden day off if my child is ill?
No problem.
You can take the day off on the morning of, and you can also leave early depending on the situation.
Q2. If I'm absent on the day, by what time do I need to contact you?
We ask that you contact us approximately 1 to 2 hours before your shift begins.
This is just a guideline, so it's fine if you can manage it within a reasonable range.
Q3. Do I need to call to report an absence?
No phone call is required.
HushTug uses Slack for internal communication, so you can simply notify us of your absence via Slack.
⇧Example of absence notification
Also, your message only needs to be a concise explanation of the situation. Excessive apologies or bringing gifts upon your return are completely unnecessary.
Please work at a comfortable pace.
Q4. Can I change my working hours during my child's long holidays?
We will consider adjusting your working hours during your child's long holidays (e.g., summer vacation) depending on the situation.
Please feel free to contact us first.
Q5. Are there any gender or age restrictions?
No gender or age restrictions apply.
We welcome those who have been out of work for a while or have a career gap.
Q6. Can I work while being supported by my family?
If you wish to work within the scope of family support, adjustments are possible.
Instead of lowering your hourly wage to stay within the family support limit, we adjust by reducing working hours.
You can rest assured that you can work at a comfortable pace without affecting your salary level.
However, we generally ask that you work every weekday, so we cannot accommodate significant changes to working days, such as working only once a week to avoid exceeding the family support limit.
We look forward to hearing from individuals who can contribute consistently at a steady pace.
Q7. Are there any breaks during work hours?
In accordance with the law, there are no breaks for shifts less than 6 hours.
However, you may take breaks for restrooms or light meals as needed.
Q8. Is there any overtime?
Basically, there is no overtime.
Most employees leave work on time every day.
Of course, there is absolutely no compulsion to work overtime.
Q9. Is transportation expense covered?
Transportation expenses are fully covered (up to 20,000 yen per month).
Additionally, if you live nearby, walking or cycling to work is also possible.
Q10. Is customer support the only task I will be responsible for?
Primarily, you will be responsible for customer support tasks, such as responding to inquiries from customers.
Once you are accustomed to the work, you can challenge other tasks according to your preferences and aptitude.
However, you will continue to be responsible for customer support tasks.
Q11. Are there any required skills?
No special skills are required.
As long as you can communicate smoothly with internal and external parties, you'll be fine.
Q12. Do I need to provide my own PC?
You are required to provide your own PC.
We will discuss the necessary specifications in detail during the interview.
Q13. What is the company atmosphere like?
The atmosphere is one where each employee works freely and comfortably.
HushTug is currently operated by 11 full-time employees (6 men, 5 women) and 2 executives (men). *5 people are in charge of customer support.
In addition, there are 20 contract and part-time members (10 men, 10 women), and a team of about 30 people supports HushTug.
◇Employee survey on company atmosphere
04What We Are Looking For
When you apply, we will consider various aspects, including your enthusiasm and personality. However, HushTug is particularly looking for the following:
・Those who are good at or enjoy mastering one thing
The tasks you will be asked to perform primarily involve so-called "routine work," such as responding to emails.
However, this is not merely an act of typing according to a template. There is a customer on the other side of the screen.
Offer of Employment
Within a few days of the final interview, we will notify you of the hiring decision (successful/unsuccessful) via official LINE.
If you are hired, we will discuss and finalize your start date.
07Finally
HushTug is currently in the midst of rapid expansion.
Right now, we need new colleagues to support this growth as "unsung heroes."
This is a place where you can gain a rewarding experience that goes beyond merely "making use of your spare time" or "earning pocket money."
Why not add such fulfillment to your daily life?
(*Inquiries for consultation or questions only are also welcome, not just applications!)
*Due to deliverability issues, all communication until your first day of work will be conducted via LINE. (Please rest assured that the information provided will not be used for any purpose other than recruitment.)
The tasks you will be asked to perform primarily involve so-called "routine work," such as responding to emails.
