Your "spare time"
can become someone's joy.
HushTug CS, starting from
3 hours a day.
5 days a week, 3-5 hours a day / Dependent-eligible / No experience required
※Consultations and questions are also welcome
We want you to help support
our rapidly growing leather brand.
HushTug is a leather brand that started selling in 2019. While primarily focusing on online sales, we opened our Ikebukuro store in 2023 and our Harajuku Omotesando store in 2025.
Our brand awareness has grown, with our products being used in dramas and TV commercials, and last year we achieved 100 million yen in monthly sales. We continue to grow at a pace that surpasses brands established decades ago.
Daily Orders
Monthly sales achieved last year
Directly managed shops (expanding)
↑ HushTug Ikebukuro Store
We are now looking for colleagues to support this growth from behind the scenes.
Job Responsibilities
No special skills or experience are required. Even if you are a beginner, we will provide thorough one-on-one training.
Responding to customer emails
Respond to inquiries politely and promptly. While following templates, we aim for "above-and-beyond service" tailored to each customer's situation.
Phone support
Answer customer phone calls. Carefully resolve customer concerns regarding product inquiries, returns, and exchanges.
Responding to e-commerce site reviews
Respond to customer reviews with thanks and follow-up. We aim to build brand trust with every piece of feedback.
Through these tasks, you will naturally acquire "versatile skills that can be used anywhere," such as communication skills, problem-solving abilities, and multitasking skills.
We pride ourselves on having
the "best CS in Japan."
At HushTug, we accept returns and exchanges within 30 days, "regardless of the reason" and "no matter how much the product has been used."
For customers who request repairs, we include handwritten letters, valuing "heartfelt service" that goes beyond mere manuals above all else.
— HushTug Customer Support Policywhat's important in customer support ›
↑ Handwritten letter to a customer
We would be delighted if you could resonate with this attitude. For those who can value customers with the same passion, this place will be where you can feel a comfortable sense of purpose and be yourself.
So you can work with peace of mind
even while raising children.
Starting times and daily working hours can be adjusted to your preferences. There's no need to stick to the same fixed schedule every day.
Flexible hours
3-5 hours between 9:45 and 18:45. Adjustments can be made on a weekly basis, such as starting an hour later on Mondays.
Sudden leave is okay
Absences on the day due to a child's illness are fine. Work-from-home can be discussed depending on the situation.
Contact via Slack is okay
No phone calls needed for absence notifications. A simple Slack message is sufficient. No excessive apologies are necessary.
Dependent adjustments are okay
Adjustments can be made by shortening working hours. You can work at your own pace while maintaining your salary level.
Example of working styles
We want to work with
people like this.
People who love to master one thing
While the work is routine-centered, those with a craftsman's spirit who constantly think about "how to make customers happy" will find great satisfaction here.
People who can honestly accept and learn from advice
Those who can positively view feedback not as "criticism" but as "hints for growth" will fit well into HushTug's atmosphere and grow steadily.
People who enjoy devising ways to make others happy
For those who can think and act on their own, asking "how can I make them even more satisfied?", this environment offers unparalleled fulfillment.
Job Requirements
| Job Description | Customer support duties for the leather brand "HushTug" |
|---|---|
| Employment Type | Contract / Part-time (negotiable) |
| Location | Keian Building 5F, 2-18-7 Higashi-Ikebukuro, Toshima-ku, Tokyo Approx. 5-min walk from Otsuka Station on the JR Yamanote Line |
| Working Hours | 3+ hours total between 9:45 and 18:45 / 5 days a week (Mon-Fri) Generally no overtime |
| Salary | ¥100,000-¥150,000/month (目安) Varies depending on working hours |
| Benefits | Commuting allowance (up to ¥20,000/month) / Walking or cycling commute also possible |
| Qualifications | None in particular (no experience, career gap OK) |
Frequently Asked Questions
HushTug Employee Survey published. ›
Hiring Process
Apply/Consult via LINE
Please contact us via the official LINE below. We will reply within 3 business days. Applications, consultations, and questions are all welcome.
Interview (with Vice President Takahashi)
We will discuss compatibility with HushTug's culture, actual job responsibilities, and expected roles in detail.
note — Vice President Interview Learn more about our interviewer, Takahashi → ›Job Offer Notification
We will contact you with the results via official LINE within a few days of the final interview. If hired, we will discuss and finalize your start date.
Why not add purpose
to your daily life?
This is a place where you can gain a sense of accomplishment
that goes beyond simply "utilizing your spare time."
Please feel free to contact us via LINE.
※Inquiries for consultation or questions only are also welcome
※All communication until your first day of work will be done via LINE
※Information provided will not be used for purposes other than recruitment