privacy policy

Raz Holdings Co., Ltd. operates an online shopping website. We recognize the importance of personal information of all individuals who provide their personal information to us, including customers who use our website. We comply with laws and regulations concerning personal information protection and other norms, establish voluntary rules and systems, define the following personal information protection policy, and declare that we will implement and maintain it.

Please note that if you click the "Proceed to Payment" button on our online shop and provide your email address on the page where you enter customer information, we may send you emails regarding delivery and orders even before your purchase, on the premise of strictly managing your personal information. We appreciate your understanding in advance.

"Personal Information Protection Policy"

1. We comply with laws and regulations concerning the handling of personal information, national guidelines, and other norms regarding the handling of personal information in all of our businesses and the personal information of employees, etc. Furthermore, we formulate a personal information protection management system in accordance with the Japanese Industrial Standard "Personal Information Protection Management System - Requirements" (JIS Q15001) to protect personal information.
2. When acquiring and using personal information, we will specify the purpose of use, and we will not handle personal information beyond the scope necessary to achieve the specified purpose of use (out-of-scope use). In addition, we will take appropriate management measures to prevent out-of-scope use.
3. We will not provide acquired personal information to third parties, except with the consent of the individual or when based on laws and regulations.
4. If we receive a complaint or consultation regarding the handling of personal information, we will promptly investigate the facts and other relevant information and respond sincerely within a reasonable period.
5. To appropriately manage acquired personal information, we will take organizational, human, physical, and technical safety measures to prevent and correct leakage, loss, or damage of personal information.
6. We will continuously review our personal information protection management system and improve our efforts to protect personal information, taking into account changes in social conditions and the environment.

Established: February 1, 2018
Takahisa Toda, Representative Director, Raz Holdings Co., Ltd.
[Contact for personal information inquiries]
Raz Holdings Co., Ltd. Personal Information Inquiry Desk
E-mail: customer@hushtug.net

"Handling of Personal Information"

1. Purpose of Use of Personal Information Based on the Act on the Protection of Personal Information (Act No. 57 of May 30, 2003) (hereinafter referred to as the "Act"), we will use personal information within the scope necessary to achieve the following operations and purposes of use.

(1) Business Contents
[Internet Business]

1. Operation of the online shopping website "HushTug"

[Employee Management]

1. Human Resources and General Affairs Management of Employees

(2) Purpose of Use

1. Management of members and users
2. Implementation of campaigns, prize draws, and surveys
3. Notification of matters necessary for the operation of this website (including those by email)
4. Advertising, promotion, and sales solicitation of our products, etc. (including those by email)
5. Sending email newsletters
6. Packaging and shipping of products, etc.
7. Billing calculations and fee invoicing
8. Provision of point services, etc.
9. Posting of information submitted by members and users
10. Responding to various inquiries and after-sales service
11. Investigation and analysis of marketing data, and development of new services
12. Creation of statistical data to be provided to business partners
13. Execution of entrusted operations when personal information handling operations are entrusted by other businesses, etc.
14. Exercise of rights and fulfillment of obligations based on contracts and laws, etc.
15. Our recruitment selection
16. Employee employment management

2. Procedures for Disclosure, Correction, etc.

We accept requests for disclosure, notification of purpose of use, correction, etc. when the content of personal information subject to disclosure is contrary to the facts, suspension of use, etc., and suspension of provision to third parties (hereinafter referred to as "disclosure, etc.") from the individual.

(1) Where to apply for disclosure, etc.

1. Complaints and Consultation Desk
2. If you wish to request by mail, please send the prescribed request form with the necessary documents to the address below.

NOVEL WORK Otsuka 6F
3-11-9 Minami-Otsuka, Toshima-ku, Tokyo 170-0005

Raz Holdings Co., Ltd.

"Customer Support Center"

(2) Documents to be submitted

1. Request for Notification/Disclosure of Personal Information Usage Purpose
2. Request for Correction, etc., of Personal Information
3. Request for Suspension of Use, etc., of Personal Information
4. Documents for identity verification (driver's license, passport, etc.)
5. In the case of a legal representative, in addition to ④ above, documents confirming legal representation authority

(3) Fees

Please note that for requests for disclosure and notification of purpose of use, a fee of 1,000 yen will be charged per request. If you request by mail, the fee will be collected by bank transfer or other means.

For specific procedures for requests for disclosure, etc., please contact the following window.

3. Consultation and Complaints Regarding the Handling of Personal Information

For inquiries regarding consultations and complaints about our handling of personal information, please contact the following window.

4. Personal Information Protection Administrator

Takahisa Toda, Representative Director, Raz Holdings Co., Ltd.
[Contact for personal information inquiries]
Raz Holdings Co., Ltd. Personal Information Inquiry Desk
E-mail:customer@hushtug.net