privacy policy

Raz Holdings Co., Ltd. is a company that operates an internet shopping site. We recognize the importance of personal information of all people who provide us with personal information, including customers who use the site, and we declare that we will comply with laws and regulations and other standards regarding personal information protection, establish our own rules and systems, and establish, implement, and maintain a personal information protection policy that includes the following items.

Please note that if you click the "Proceed to payment" button on our online store and enter your email address on the page where you enter your customer information, we may send you emails about shipping and orders even before you make a purchase, under the premise that we will strictly manage your personal information.

"privacy policy"

  1. We will comply with laws and regulations, national guidelines and other standards regarding the handling of personal information in all our business operations and in the handling of personal information of employees, etc. Furthermore, we will protect personal information by formulating a personal information protection management system that complies with the Japanese Industrial Standard "Personal Information Protection Management System - Requirements" (JIS Q15001).
  2. When acquiring and using personal information, we will specify the purpose of use and will not handle personal information beyond the scope necessary to achieve the specified purpose of use (unintended use).In addition, we will take appropriate management measures to prevent unintended use.
  3. We will not provide acquired personal information to third parties, except when we have obtained the consent of the individual or when required by law.
  4. When we receive a complaint or inquiry regarding the handling of personal information, we will promptly investigate the facts of the matter and respond in good faith within a reasonable period of time.
  5. In order to properly manage the personal information we collect, we will take organizational, personal, physical and technical safety measures and work to prevent and correct the leakage, loss or damage of personal information.
  6. In light of changes in social conditions and the environment, we will continually review our personal information protection management system and improve our efforts to protect personal information.

Established: February 1, 2018 RAZ Holdings Co., Ltd. Representative Director Takahisa Toda [Contact for inquiries regarding personal information]
RAZ Holdings Co., Ltd. Personal Information Inquiry Desk
Email: customer@hushtug.net

"Handling of personal information"

  1. Purpose of use of personal information In accordance with the Act on the Protection of Personal Information (Act No. 57 of May 30, 2003) (hereinafter referred to as the "Act"), we use personal information to the extent necessary for the business operations and achievement of the purposes of use set forth below.

(1) Business Contents [Internet Business]

  1. Management of the internet shopping site "HushTug"

[Employee Management]

1. Employee personnel and general affairs management

(2) Purpose of use

  1. Member and user management
  2. To conduct campaigns, prize draws, and surveys
  3. Notification of matters necessary for the operation of this website (including by email)
  4. Advertisement, promotion, and sales solicitation of our products (including by e-mail)
  5. Sending email newsletters
  6. Packing and shipping of products etc.
  7. Charge calculation and billing
  8. Providing point services, etc.
  9. Posting information posted by members and users
  10. Responding to various inquiries and after-sales service
  11. Research and analysis of marketing data, development of new services
  12. Creating statistical data to provide to business partner companies
  13. When we are entrusted with the handling of personal information by other businesses, etc., to carry out the entrusted business
  14. Exercising rights and fulfilling obligations based on contracts, laws, etc.
  15. Our recruitment selection
  16. Employee employment management

2. Procedures for disclosure, correction, etc.

We will accept requests from individuals to disclose personal information subject to disclosure, to be notified of the purpose of use, to correct personal information subject to disclosure if it is false, to stop using the information, and to stop providing the information to third parties (hereinafter referred to as "disclosure, etc.").

(1) Contact point for requests for disclosure, etc.

  1. Complaints and consultation desk
  2. If you wish to make a request by mail, please attach the necessary documents to the designated request form and mail it to the address below.

〒170-0004 2nd floor of Maison Kitaotsuka, 1-14-5 Kitaotsuka, Toshima-ku, Tokyo
RAZ HOLDINGS INC.

"Customer Support Center"

(2) Items to be submitted

  1. Request for notification and disclosure of personal information use purpose
  2. Personal information correction request form
  3. Request form for suspension of use of personal information, etc.
  4. Identification documents (driver's license, passport, etc.)
  5. In the case of a legal representative, in addition to the above ④, a document verifying the legal representative's authority

(3) Fees

Please note that for requests for disclosure and notification of purpose of use, a fee of 1,000 yen will be charged for each request. If you make a request by mail, the fee will be charged by bank transfer, etc.

For specific procedures for requests for disclosure, etc., please contact the office listed below.

3. Inquiries and complaints regarding the handling of personal information

For inquiries, questions or complaints regarding our handling of personal information, please contact the following office.

4. Personal information protection manager

Raz Holdings Co., Ltd. Representative Director Takahisa Toda [Contact for inquiries regarding personal information]
RAZ Holdings Co., Ltd. Personal Information Inquiry Desk
E-mail: customer@hushtug.net