privacy policy

RAZ Holdings Co., Ltd. is a company that operates an internet shopping site. We recognize the importance of personal information of all those who provide it to us, including customers who use the site, and we declare that we will comply with laws and regulations and other standards regarding personal information protection, establish our own rules and systems, and establish, implement, and maintain a personal information protection policy that includes the following items.

Please note that if you click the "Proceed to payment" button on our online store and enter your email address on the page where you enter your customer information, we may send you emails regarding shipping and orders even before you make a purchase, based on the premise that we strictly manage your personal information.

"privacy policy"

  1. We will comply with all laws, regulations, national guidelines and other standards regarding the handling of personal information in all our business activities and in the handling of personal information of employees, etc. Furthermore, we will protect personal information by formulating a personal information protection management system that complies with the Japanese Industrial Standard "Personal Information Protection Management System - Requirements" (JIS Q15001).
  2. When acquiring and using personal information, we will specify the purpose of use and will not handle personal information beyond the scope necessary to achieve the specified purpose (use for purposes other than those stated).We will also take appropriate management measures to prevent use for purposes other than those stated.
  3. We will not provide personal information we have collected to third parties unless we have obtained the consent of the individual or unless required by law.
  4. When we receive a complaint or consultation regarding the handling of personal information, we will promptly investigate the facts of the matter and respond in good faith within a reasonable period of time.
  5. In order to properly manage the personal information we collect, we will take organizational, personal, physical and technical safety measures and work to prevent and correct the leakage, loss or damage of personal information.
  6. We will continually review our personal information protection management system and improve our efforts to protect personal information in light of changes in social conditions and the environment.

Established: February 1, 2018 RAZ Holdings Co., Ltd. Representative Director Takahisa Toda [Contact for inquiries regarding personal information]
RAZ HOLDINGS CO., LTD. Personal Information Inquiry Desk
Email: customer@hushtug.net

"Handling of personal information"

  1. Purpose of use of personal information In accordance with the Act on the Protection of Personal Information (Act No. 57 of May 30, 2003) (hereinafter referred to as the "Act"), we will use personal information to the extent necessary for the following business operations and to achieve the purpose of use.

(1) Business Contents [Internet Business]

  1. Management of the internet shopping site "HushTug"

[Employee Management]

1. Employee personnel and general affairs management

(2) Purpose of use

  1. Member and user management
  2. To conduct campaigns, prize draws, and surveys
  3. Notification of matters necessary for the operation of this website (including by email)
  4. Advertising, publicity, and sales solicitation of our products (including by email).
  5. Sending email newsletters
  6. Packing and shipping of products etc.
  7. Charge calculation and billing
  8. Providing point services, etc.
  9. Posting information posted by members and users
  10. Responding to various inquiries and after-sales service
  11. Research and analysis of marketing data, development of new services
  12. Creating statistical data to provide to business partners
  13. When we are entrusted with the handling of personal information by other businesses, etc., to carry out the entrusted business
  14. Exercising rights and fulfilling obligations based on contracts, laws, etc.
  15. Our recruitment selection
  16. Employee employment management

2. Procedures for disclosure, correction, etc.

We will accept requests from individuals to disclose personal information subject to disclosure, to notify the purpose of use, to correct personal information subject to disclosure if it is false, to stop using the information, and to stop providing the information to third parties (hereinafter referred to as "disclosure, etc.").

(1) Contact point for requests for disclosure, etc.

  1. Complaints and consultation desk
  2. If you would like to request by mail, please attach the necessary documents to the specified request form and send it to the address below.

2-18-7 Higashi-Ikebukuro, Toshima-ku, Tokyo 170-0013
Keian Building 5th Floor Raz Holdings Co., Ltd.

"Customer Support Center"

(2) Items to be submitted

  1. Request for notification and disclosure of purpose of use of personal information
  2. Personal information correction request form
  3. Request form for suspension of use of personal information, etc.
  4. Documents for identification (driver's license, passport, etc.)
  5. In the case of a legal representative, in addition to the above ④, a document confirming the legal representation authority

(3) Fees

Please note that for requests for disclosure and requests for notification of purpose of use, a fee of 1,000 yen will be charged for each request. If you make a request by mail, a fee will be charged by bank transfer, etc.

For specific procedures for requests for disclosure, etc., please contact the following office.

3. Inquiries and complaints regarding the handling of personal information

For inquiries, complaints, etc. regarding our company's handling of personal information, please contact the following office.

4. Personal information protection manager

Raz Holdings Co., Ltd. Representative Director Takahisa Toda [Contact for inquiries regarding personal information]
RAZ HOLDINGS CO., LTD. Personal Information Inquiry Desk
E-mail: customer@hushtug.net