About product returns and exchanges

In order to allow our customers to purchase our products with peace of mind, we offer free returns and exchanges for all products within 30 days of receiving the product. (We will cover the shipping costs for returns and exchanges.)

Return process

STEP1

Please contact us within 30 days of receiving the item. We will provide you with the return address and other necessary information.

STEP2

Please ship the item using the specified shipping method within 7 days of receiving your notification.

STEP3

Once the product arrives, we will transfer the money within 3 business days after confirming it.

Exchange process

STEP1

Please contact us within 30 days of receiving the item. We will provide you with the return address and other necessary information.

STEP2

Please ship the item using the specified shipping method within 7 days of receiving your notification.

STEP3

Once the item arrives, we will ship you a new item within 3 business days of receiving it.

We are confident that you will be completely satisfied with any HushTug product you purchase.

・It was difficult to use. ・The color was different from what I expected. ・It didn't match my fashion.

If you have any problems, please feel free to contact us. We will accept returns and exchanges regardless of the condition of the product.

If you would like to return or exchange an item, please contact us using the form below or by phone.

Phone number: 03-6279-2400 (Please tell us about "returns and exchanges")

For refunds made by credit card, the refund process will be completed when you contact us, but the timing of the refund may vary depending on the credit card company.
If you would like more information regarding refund timing, please contact your credit card company.