We are looking for a store operations manager candidate to lead the expansion of our directly managed stores from 2 to 15 by the end of 2027.
HushTug is looking for a store operations manager candidate.
Your role will be to lead from the front lines to achieve the ambitious goal of expanding our directly managed stores, primarily in the Tokyo area, from 2 to 10 by the end of 2027.
As the manager of our expanding retail business, why not help HushTug grow into a globally recognized brand?
(*We welcome inquiries for consultations and questions, not just applications!)
01What is HushTug?
HushTug is a leather brand that started sales in 2019.
Although all founding members had no prior experience in apparel, we are grateful to have grown to receive approximately 100 orders daily.
While primarily expanding through online sales, we opened the Ikebukuro store in 2023 and the Harajuku Omotesando store, our second store, in 2025.
Currently, both stores combined achieve 10 million yen in monthly sales.
And in 2026, we aim to open a third store and plan to expand further.
Ikebukuro store, operating since 2023
Harajuku Omotesando store, opened in 2025
We are currently growing at a pace that is overtaking long-established brands that have been around for decades, and we plan to continue expanding our business through online channels and new store openings.
02Hiring Background
HushTug has grown primarily through online channels until now.
However, going forward, store operations and expansion will become the core business of the brand.
Behind this is a change we noticed precisely because we have grown the brand online.
While the evolution of AI and devices makes the online shopping experience increasingly convenient, there are also things that cannot be solved by that alone.
That is the inherent human desire to "see and touch before choosing." People don't want to make a mistake when buying expensive items and want to choose important things with confidence.
That feeling will not change.
In other words, HushTug store staff will play a very important role in the future.
03Job Responsibilities
At HushTug, we don't see store staff as "just people who sell products," but as a central presence that directly delivers the brand's value to customers.
However, the actual work is not particularly difficult.
What is needed is not glamorous customer service skills or special knowledge, but simply an honest attitude towards each customer in front of you.
If you have sales experience, we will carefully teach you HushTug's unique customer service and workflow one-on-one after you join the company, so you can start with confidence.
Specific duties include:
Customer service at the store (communication to increase brand fans, beyond just "selling")
Accounting operations
Inventory management and ordering
Administrative tasks related to store operations
Goal management and actions to achieve them
Shift creation and staff training
Optimization of display and merchandising
Store SNS outreach and management
Weekly store meetings at the office
None of these are glamorous jobs, but the accumulation of each of these leads to customer experiences where they feel "I'm glad I came," and "I'm glad I bought it at this store."
That is the main reason why HushTug's stores are supported.
A day in the life of a HushTug store and staff member
Furthermore, by continuing this job, you will naturally acquire the following skills:
Fundamental improvement of customer service skills Because you are not chasing sales targets, you can carefully engage with each customer and hone your customer service to "create fans" rather than just "make sales."
Acquisition of diverse business perspectives Being close to other departments such as product planning, marketing, and back office, you can understand the overall business flow while in the store, allowing you to develop both customer service and business perspectives simultaneously.
Store operations and management perspective You will learn to act with a perspective of "running the store," including inventory, ordering, and staff movements. This forms the foundation for stepping up to become a store manager or a person entrusted with store operations in the future.
These skills are required in any job, not just sales positions.
In other words, the experience as a HushTug store staff member will surely be a time that elevates your career.
The significance of working as a HushTug store staff member
Working as a HushTug store staff member is not merely a job of customer service and sales.
What we are looking for is someone who can be entrusted with managing a store in the future.
In stores, not only customer service but also a perspective on managing the entire store, such as inventory, ordering, operations, and staff coordination, is required.
Through daily work, you will naturally develop the mindset of a store manager.
What is needed for a store manager is not just sales management.
The ability to motivate people and organize the workplace, such as building relationships among staff, building trust with customers, and making on-the-spot decisions, is essential.
These abilities are practical management skills that can only be acquired through actual experience in the field.
HushTug is still a developing brand.
Therefore, opinions and improvement suggestions like "this would be better" are easily reflected in actual store operations.
As a store manager candidate, you can gain experience in actively participating in store creation by thinking about store policies and operations.
Experience as a store staff member will definitely lead to your next career step, such as store manager or overseeing multiple stores.
"I was entrusted with managing a HushTug store."
This experience, which you can proudly state, will be a great asset in your career.
Instead of just running a fully established store, you will be nurturing stores that are expanding.
Would you like to be at the center of this and be involved in creating HushTug stores?
03Desired Candidate
When you apply, we will consider various aspects such as your motivation and personality, but HushTug is particularly looking for individuals who meet the following criteria:
Those with sales and customer service experience
Many customers who visit HushTug stores have learned about the brand online, so aggressive selling is not necessary.
However, having basic customer service experience and skills as a salesperson is a great asset when interacting with customers.
The industry is not important.
This is an environment where you can fully utilize the experience you have accumulated as a salesperson or store staff member.
Currently, HushTug is in the early stages of store expansion.
We want you to use your field experience to help grow the retail business itself by sharing it with other staff members.
Those who want to work proactively, not just following manuals
At HushTug, we value thinking for oneself, innovating, and executing more than just performing tasks according to prescribed rules.
In customer service, no two customers have the same situation or values.
This role is suitable for those who can make optimal suggestions while observing the customer's situation on the spot.
Furthermore, because we are in the early phase of store expansion, small daily insights and improvements directly lead to the store's growth.
Those who aim for career advancement and wish to work long-term
HushTug is recruiting store staff with the expectation that they will become store manager candidates who can be entrusted with managing a store in the future.
While management experience as a store manager or assistant store manager is certainly welcome, we also encourage applications from those who, even without such titles, have:
・Experience in sales or staff support ・A strong desire for growth, but find current opportunities for advancement limited
Furthermore, we highly value individuals who have steadily worked at one company for an extended period or have consistently dedicated themselves to their work throughout their careers.
Those who can empathize with the HushTug brand and products
The HushTug brand places importance on being simple and honest in product planning and sales.
While it's not necessary to agree with everything, as the job involves introducing products to customers, those who can empathize with the brand and products will be able to recommend them with greater confidence.
04About Work Style
Workplace
You will primarily be working at:
HushTug Harajuku Omotesando store, about 8 minutes walk from Harajuku Station (about 4 minutes from Meiji-jingumae Station, about 9 minutes from Omotesando Station)
HushTug Ikebukuro store, about 15 minutes walk from Ikebukuro Station
The upcoming Shinjuku store
You may also be required to commute to the head office in Otsuka irregularly.
Unless requested, there are currently no plans for transfers or reassignments from existing stores or future city-center stores.
Workplace Atmosphere
While there are rules to ensure customers have a comfortable experience at the store, we aim to create a workplace that thoroughly eliminates unnecessary stress.
Complete freedom in hairstyles and attire
Flexible break times (depending on store occupancy and business hours)
Ability to sit and work when there are no customers
No sales quotas or mandatory personal purchases
No heavy lifting required
There are no suffocating hierarchies or office politics; everyone is genuinely focused on their skill development and improving customer satisfaction.
Another distinguishing feature from other brands is that store staff have a high degree of discretion, including providing input on store improvements and customer service methods.
Additionally, due to the small team size, there are many opportunities for communication with the president, vice president, and head office staff, and store staff opinions are often adopted.
HushTug currently operates with 11 full-time employees (6 men, 5 women) and 2 male executives.
The average age of full-time employees is 27, making it a relatively young organization.
In addition, there are 20 contract and part-time members (10 men, 10 women), and a team of approximately 30 supports HushTug.
◇Interview with the Representative
◇Interview with the Vice Representative
About Holidays
One of HushTug's cultural tenets is "rest thoroughly when you rest."
We have a complete two-day weekend system, and employees are asked to submit their desired days off for the following week by Thursday of the current week. (Management methods may change with store expansion)
For store staff, shifts are managed by multiple staff members, and holidays can be taken as freely as possible after adjusting for desired dates.
Although there are no national holidays, we offer special leave during Obon and New Year's. (Leave may be shifted in coordination with store operating hours)
Furthermore, the annual leave utilization rate is 100% for all employees, so it can be easily utilized.
There is absolutely no forced overtime, so almost all employees leave on time every day.
Let's make sure to rest thoroughly and maximize performance during working hours.
Career Advancement
HushTug fosters an environment where employees can advance their careers and fully supports their ambitions.
Training and Education System
If you acquire a company-recommended qualification, your base salary will increase.
Currently, the eligible qualifications are the following two types:
① Bookkeeping ② Service Etiquette Certification
Evaluation System
At HushTug, salary reviews and evaluations are conducted twice a year.
Naturally, achieving results leads to high evaluations, but we also fairly evaluate daily efforts and processes.
Salary reviews are conducted thoroughly, and raises are not merely nominal.
In fact, one employee's base salary increased by 100,000 yen in a year due to significant contributions to the company's achievements.
While regular one-on-one meetings are not mandated, meetings with your supervisor are available upon request at any time.
Women's Work-Life Balance
Work-Life Balance Supporting Life Events
HushTug actively encourages maternity and childcare leave, which can be taken for the maximum period stipulated by law.
We provide full support for returning to work, including pre-return interviews to discuss job responsibilities and work arrangements.
We can accommodate remote work, reduced hours, and staggered hours depending on the situation.
Thus, HushTug emphasizes work arrangements that accommodate life events such as marriage, childbirth, and caregiving, and company circumstances will never restrict these.
Furthermore, with no transfers, it's easier to plan for future life events, and with minimal overtime, balancing family and household responsibilities is also facilitated.
No Gender Inequality
At HushTug, there is absolutely no gender inequality in terms of salary or promotion.
Base salaries do not vary by gender, and women also have opportunities for promotion based on their performance.
05Benefits
Leave and Holiday System
Annual paid leave (100% utilization rate)
Summer holidays
New Year holidays
Bereavement leave
Special leave (menstrual leave, etc.)
Social Insurance and Statutory Systems
Various social insurances (Health insurance, Employees' Pension, Employment insurance, Workers' accident compensation insurance)
Maternity leave
Childcare leave
Family care leave
Reduced working hours system
Remote work system (*)
Allowances/Subsidies
Certification allowance
Overtime allowance
Late-night allowance
Health and Safety Management
Annual health checkup
Vaccination cost coverage
Education and Career Support
Training system
Certification acquisition support
Book purchase subsidy
Other
Company trip
Company events (year-end party, club activities, etc.)
Employee discount system, etc.
For more details, see here ↓
We plan to continue adjusting the system to make it even better.
We also welcome suggestions such as "I'd love to have this kind of benefit!"
Let's work together to create a comfortable working environment.
06Application Requirements
Job Description
Retail staff duties for the leather brand "HushTug"
Employment Type
Full-time employee
Work Location
Fuki Building 301, 6-9-1 Jingumae, Shibuya-ku, Tokyo (Approx. 8 min walk from Harajuku Station on JR Yamanote Line, 4 min from Meiji-jingumae Station, 9 min from Omotesando Station)
or
3-11-12 Nishi-Ikebukuro, Toshima-ku, Tokyo (Approx. 15 min walk from Ikebukuro Station on JR Yamanote Line)
(*New stores to be opened in the future, depending on preference)
Within a few days of the final interview, we will notify you of the hiring decision via official LINE.
If hired, we will discuss and confirm your start date.
08How to Apply
Please apply via the official LINE at the bottom of this page.
(※Inquiries for consultations/questions only are also welcome!)
Please fill in the following required information and contact us.
Name
Age
Desired position
Resume
Work history (CV)
09Finally
HushTug is a young brand, only about 6 years old, but we aim not only to become a top brand in Japan, but also to diversify into other genres beyond leather products and expand overseas.
HushTug is currently in its founding phase, and those who join as store staff have the option to challenge various positions.
Compared to large companies, some parts of our internal structure are still developing, but everyone has a venture mindset and is eager to grow.
If you deliver results, your salary will increase significantly, and you will also gain experience seeing a rapidly growing brand up close.
While there may be many challenges, we promise an environment where you can genuinely say, "I'm glad I joined HushTug" when you look back in the future.
We are looking for enthusiastic individuals who are willing to cooperate with our store expansion to further grow HushTug.
(※Inquiries for consultations/questions only are also welcome!)
※Due to delivery rates, all communication until your first day of work will be done via LINE, not email. (Please be assured that the information provided will not be used for any purpose other than recruitment.)
