From online to in-store: would you like to join us as a lead member in

From online to in-store. Would you like to join us as a lead member and help create a new history for our brand?

HushTug is recruiting store staff (full-time employees).

HushTug was founded in 2017 and has grown with the support of many customers, primarily online.

In 2023, we opened the Ikebukuro store, followed by the Harajuku Omotesando store in 2025. Currently, with the store manager at the helm, all office members responsible for product planning and marketing are supporting the front lines, and the "entire brand" is working together to pursue the ideal in-store experience.

With plans for further expansion in Shinjuku and Kichijoji, our next goal is to collaboratively establish "HushTug's standard for in-store experience."

As a valuable partner to the store manager, you will shape the brand's culture from the front lines and lay the groundwork for multi-store expansion.

We are looking for such a key person, who can be called a "second founding member" of our store business.

01Appealing Aspects of This Position

✅️"Front-line professionals" drive the brand's future.

Current store operations are a "one team" system where the front lines and back office collaborate closely and respect each other.

We want you to leverage your experience to help us create a unique HushTug customer service style.

✅️Creativity in "Systematization"

As a rapidly growing startup, there are no predefined right answers.

You'll have the tangible opportunity to discuss with store managers and office members, create your own customer service style and operational flows, and implement them immediately.

✅️Cohesive communication across departments

There are no barriers between job roles. You can directly convey customer feedback from the store to product planning, or collaborate with the marketing team to strategize customer visits.

You can experience being at the heart of brand creation, going beyond the role of a "sales associate."

02Desired Candidate Profile

HushTug store staff are not simply "people who sell products."

They are the embodiment of the brand, encouraging customers who have shown interest online to take the "final step" and providing a satisfying experience.

We view customer service not as a "task," but as a "creative job" that maximizes the store's value.

Therefore, in addition to previous sales experience, we are looking for individuals who can take ownership of the brand's growth.

Required Skills/Experience	・Sales experience (2+ years) in apparel/goods/lifestyle brands, etc. ・Leader/store manager experience (3-5 staff members) (shift management, motivation management, PDCA cycle)
Preferred Skills/Experience	・Sales experience with high-value products or long-lasting items (leather goods, watches, furniture, etc.) ・Experience in staff training or manual creation
Mindset/Skillset for Success	・Those with an entrepreneurial spirit who enjoy change and want to create their own "optimal solutions." ・High communication skills to interact with respect across departments.

03Job Responsibilities

HushTug has grown primarily online until now.

However, starting this year, store operations and expansion will become the core business of the brand.

Behind this is a change we noticed precisely because we grew the brand online.

While purchasing experiences online are becoming increasingly convenient due to advancements in AI and devices, there are also things that cannot be resolved solely through online channels.

This is the fundamental human desire to "see and touch before choosing." People don't want to make mistakes when buying expensive items, and they want to choose important things with confidence.

That feeling will remain unchanged.

In other words, HushTug store staff will play a very important role in the future.

HushTug store staff primarily perform two roles.

The first is "customer service, recommending products as the face of the brand."

While this is likely an easily imaginable task, there's one significant difference compared to typical apparel brands.

That is, "many customers who learned about us online visit the store."

Since many customers already understand the products and brand, we need a customer service approach that genuinely helps solve customer problems and provides consultation to help them choose, rather than the traditional aggressive selling.

The second role of HushTug store staff is "assisting with online customer acquisition."

While we touched on online awareness in the customer service duties, store staff are not always interacting with customers. During times when there are no visitors, they will assist with online customer acquisition.

For example, staff will assist in creating articles published online and updating social media to increase the number of customers visiting the store.

"I don't have experience with online customer acquisition, so it might be difficult."

Some of you may feel that way.

However, we provide manuals, and it's strictly an auxiliary task, so there's no need to worry.

Furthermore, there's a reason why we particularly want our store staff to handle tasks beyond customer service.

That is "to increase the salaries of store staff."

Generally, customer service roles in stores tend to have lower salaries, and the path for career advancement is often limited in many brands.

It may be unavoidable that salaries don't increase significantly when only sales are performed, as there is always the brand as a foundation.

That's why we can offer higher salaries to individuals who can also assist with online customer acquisition and contribute to brand awareness and attracting customers to the store.

If you'd like to grow the HushTug brand together and advance your salary and skills, please read the sections below.

04Work Style

Work Location

You will primarily work at:

HushTug Harajuku Omotesando store, about 8 minutes walk from Harajuku Station (about 4 minutes from Meiji-jingumae Station, about 9 minutes from Omotesando Station)
HushTug Ikebukuro store, about 15 minutes walk from Ikebukuro Station
Future store openings

You may also be asked to commute to the head office in Otsuka irregularly.

Unless requested, there is currently no possibility of relocation or transfer from existing stores or future stores in the metropolitan area.

Workplace Atmosphere

There are 10 full-time employees, consisting of 5 males and 5 females (+ 3 male executives).

There are 20 contractors/part-time employees (11 males, 9 females), with an average age of about 27.

Employee Interview Notes

While there are rules in our stores to ensure a comfortable experience for customers, we aim to create a workplace that thoroughly eliminates unnecessary stress otherwise.

Casual dress code OK (with regulations). *We ask for clothing that aligns with the brand concept.
Free to take breaks (depending on the number of staff in store and business hours)
Can sit and work when there are no customers
No sales targets or self-purchases
No strenuous physical work required

There are no suffocating hierarchies or internal politics; it's a workplace where everyone is genuinely focused on their skill improvement and enhancing customer satisfaction.

HushTug Designer Nakajima
Also appears on YouTube

Another difference from other brands is that even store staff have significant discretion in matters such as improving the store and customer service methods.

Also, due to the small number of staff, there are many opportunities for communication with the president, vice president, and head office staff, and store staff's opinions are often adopted.

Days Off

One of HushTug's cultural tenets is "work hard, play hard."

You will have two days off per week, and you are asked to submit your preferred days off for the following week by Thursday of the current week. (Management methods may change with store expansion)

For store staff, shifts are managed by multiple staff members, but you can take days off freely as much as possible after coordinating preferred dates.

While there are no public holidays off, we do have special holidays during Obon and New Year's. (If there is a need to adjust the holidays due to store operations, arrangements will be made.)

Also, all employees have a 100% paid leave utilization rate, so you can freely use your paid leave.

Overtime is never enforced, so almost all employees go home on time every day.

Let's take proper breaks and maximize our performance during working hours.

05Job Requirements

Job Description	In-store customer service for the leather brand "HushTug"
Employment Type	Full-time employee
Work Location	301 Fuki Building, 6-9-1 Jingumae, Shibuya-ku, Tokyo (Approx. 8 minutes walk from Harajuku Station on the JR Yamanote Line, approx. 4 minutes from Meiji-jingumae Station, approx. 9 minutes from Omotesando Station) or 3-11-12 Nishi-Ikebukuro, Toshima-ku, Tokyo (Approx. 15 minutes walk from Ikebukuro Station on the JR Yamanote Line) or New stores opening in Tokyo (Shinjuku/Kichijoji, etc.)
Working Hours and Holidays	8 hours (+ 1 hour break, e.g., 10:30-19:30, 09:45-18:45) Completely two days off per week (submit preferred days off for the following week by Thursday of the current week) One 5-day consecutive holiday per year Year-end and New Year holidays 100% paid leave utilization rate No mandatory overtime in principle
Salary	First year base salary: 300,000 to 400,000 yen + incentives (varies depending on skills and performance) ※ Salary review after 6 months of employment Salary review: Twice a year (April, October) Bonus: Once a year (January *Amount varies depending on contribution)
Benefits	Comprehensive social insurance Commuting allowance (up to 20,000 yen per month)
Application Requirements	・Sales experience (2+ years) in apparel/goods/lifestyle brands, etc. ・Leader/store manager experience (3-5 staff members) (shift management, motivation management, PDCA cycle)

Below, we explain all of our employee benefits in detail.

While some aspects of our system may still be less established compared to larger corporations, we are continuously adding rules to ensure all employees can work comfortably and with peace of mind.

Furthermore, if you have any suggestions for "desired benefits," please let us know. We will consider them proactively and with urgency.

06Hiring Process

The hiring process will follow the steps below.

Application via LINE

Please contact us via theofficial LINE at the bottom of this page.

We will reply within 3 business days.

First Interview

You will have your first interview with Hayashi, our Store Operations Manager.

This will not be a formal interview; please share your "passion for customer service."
We want this to be an opportunity for both of us to see if our values align with yours, given your dedicated pursuit of customer service.

◇ Interview with Hayashi

Second Interview

You will have a second interview with Takahashi, our Vice President.

We will discuss the actual job responsibilities and what we are looking for in more detail.

◇ Interview with Takahashi

Final Interview

You will have a final interview with Toda, our CEO.

We will assess the applicant's aptitude and values to determine suitability for employment.

◇ Interview with Toda

〈SNS Accounts〉

X
https://x.com/HushTug_toda

YouTube
https://www.youtube.com/@ec_web-marketing

Job Offer

We will notify you of the hiring decision via official LINE within a few business days of the final interview.

If hired, we will discuss and finalize your start date.

07How to Apply

Please apply via the official LINE at the bottom of this page.

(*We welcome inquiries for consultations and questions, not just applications!)

Please fill out the following required information and contact us.

Name
Age
Desired Position
Resume
Work History

08Finally

HushTug is a young brand, only about six years old, but we aim not only to become a top-class brand in Japan but also to diversify into other product categories beyond leather goods and expand internationally.

HushTug is currently in its founding phase, and while some aspects of our internal system may still be less established compared to larger corporations, everyone has an entrepreneurial mindset eager for growth.

Achieving results will lead to significant salary increases, and you'll gain experience witnessing a rapidly expanding brand up close.

"I like my current workplace, but I want more autonomy to drive the brand itself."

If you feel that way, why don't we have a chat?

Our goal is to become a globally recognized brand.

We eagerly await applications from passionate individuals who will help us build the front lines of our stores.