01That "feeling of discomfort" is a testament to your sincerity

• You're tired of recommending products you don't genuinely believe in just to "make a sale."
• You question the reality of having to prioritize company figures (quotas) over customer smiles.
• You love customer service, but something about it makes you feel like you can't hold your head high.

If you feel this way, it's proof that you possess "professional integrity."

We want to create a place where people like you can "genuinely and wholeheartedly engage with customers."

• Base salary: 3.6 million yen ~ (plus annual bonus)
• Complete two-day weekends / Essentially zero overtime
• No individual quotas. However, there is a "responsibility to continuously pursue customer satisfaction."

We will not bind you by numbers. This is because we trust that you are a professional who can independently think about and act on "what is best for the customer."

Instead of being managed by quotas, you set high standards for yourself.
We believe that this honest accumulation of effort leads to a "Win-Win" for customers, producers, and society as a whole.

02HushTug's "Professional Customer Service" Values

At HushTug, we have a cherished "definition of customer service."

That is, not just being "a kind store clerk."

Responding politely when a customer calls out is basic "kindness."
However, what we aim for is the "professional" work of anticipating a customer's wishes before they even express them.

"Freedom" requires self-discipline

We don't have detailed customer service manuals or scripts that tell you "what to say."

This is also a kind of strictness, in that "we entrust all judgment to you."

A "wait-and-see" attitude won't work here.
You must constantly ask yourself "what do they need now" from the customer's gaze, breathing, and subtle movements, and then think and act independently.

Because there are no quotas, it's an environment where you can set high standards for yourself, rather than being told what to do.
For those with such professionalism, we promise an incredibly rewarding work environment.

"Nice try!" for earnest failures

We demand high standards, but no one is perfect from the start.

If you act with genuine intent "for the customer" and it results in a failure, we will never blame you.

Instead, we will commend your courage and say, "Nice try!"

The biggest failure is "doing nothing" out of fear of failure.
"How did the customer feel at that time?" "What approach can I try next?"
We're not afraid of failure; we reflect together in this way, and then step up to the plate with a fresh perspective tomorrow.

Here, we have an environment that protects and nurtures such a "challenging spirit."

Your trainer will be Ms. Hayashi, the store operations manager.
She is a customer service professional who herself joined HushTug, convinced by its transparency, with the belief of "making customers smile through products I genuinely believe in."

Even if you're "anxious because you're inexperienced," don't worry.
Ms. Hayashi, who holds a Semi-First Grade certification in Service Hospitality Management, will carefully teach you HushTug's customer service style.

What's important is not so much skill as a pure desire to "see customers happy" and a willingness to learn.

03What is HushTug?

HushTug is a leather brand established in 2019.

All of our founding members had unconventional backgrounds with no prior apparel experience, but thankfully, we have grown to now receive around 150-200 orders daily (90% of which are from our e-commerce site).

Currently, we have two stores, but we plan to expand our honest business nationwide to 15 stores by the end of 2027.

What we aim for is not just an increase in sales.
It is the challenge of "making honest business the norm in Japan."

A team that abandons "habit" and enjoys each day afresh

Customer service might seem like a repetitive routine every day.

However, each customer is unique. No two customer interactions are ever the same.
That's why we value "one-time encounters."

Instead of settling for "the same as yesterday is good enough," we strive to determine "what is best for today's customer."
We are a team where members genuinely enjoy these small daily changes and advancements.

Towards a group of autonomous professionals

The future HushTug aims to be an organization where each staff member thinks and acts on their own initiative, rather than being told what to do.

"Let's make today even better than yesterday."

We want to work with people who have this positive energy to build "brand trust" where customers can truly feel at ease.

04Job Description

HushTug stores are deliberately located in "hidden gems" such as on the third floor of buildings or in quiet residential areas.

On weekdays, we have about 10 customer groups per day.

That's why we value deep engagement and extended dialogue with each customer.

Having the option "not to sell"

HushTug store staff do not have individual sales quotas.

However, this does not mean "it's okay not to achieve results."
Rather, precisely because there are no clear "numerical" indicators, there is the difficulty of constantly finding your own answer to the profound question of "what constitutes customer satisfaction?"

If we feel that a product doesn't meet a customer's needs, we sometimes even recommend products from other brands.
We choose what's "best" for the customer's future, rather than focusing on immediate sales.

Only those who can consistently follow this honest process will ultimately continue to be chosen by customers.

Learn cutting-edge "brand management" alongside customer service

When there are no customers, you will perform desk work on a company-issued PC.
This isn't just administrative work or "waiting time" until the next customer interaction.

We employ a "D2C (Direct to Consumer)" model where we handle everything from product planning to sales ourselves.

Therefore, store staff are not just "salespeople" but also "operations members" who bring frontline voices back to the brand. You will be responsible for immediately leveraging customer feedback and requests received in-store to improve social media operations and product development.

We provide "time for desk work" because we want you to deeply focus on creative tasks and become a professional who drives the brand from the field.

By continuously balancing "customer service intuition" and "business perspective," you can build market value that will serve you anywhere.

Why we can pay a monthly salary of 300,000 yen

In the apparel industry, a starting salary of 300,000 yen might be considered high.

The reason is that HushTug staff are expected to create high added value in both "customer service" and "web operations."

Because they are professionals who pursue efficient and streamlined work, and can create value themselves, we offer them high salaries in return.

05Refine Your Own "Brand"

We aim for the environment we provide to be a place of growth where, in a few years, you can proudly say, "I am who I am today because of my experience at HushTug."

From customer service professional to leader creating an impressive "stage"

Initially, focus on engaging sincerely with the customers before you.

And for those who achieve results, we aim to entrust them with the role of store manager or area manager, creating systems that "bring happiness to more customers."

• The aesthetics of thorough cleaning and display
• Creating a comfortable space for customers
• Fostering an environment where colleagues can work with genuine smiles

From individual "customer service" to producing the "stage" that is the store. This shift in perspective will help you grow into a true leader.

To you who "work with intention"

HushTug is in a crucial phase of accelerating its store expansion.

Precisely because there are few precedents, we will rapidly give significant authority to those who desire it.

We promise to provide an environment where you can acquire "authentic customer service skills."
The "essence of business with sincerity as your weapon" cultivated here will surely be an asset that supports you, no matter what path you choose in the future.