Phone Test

×

Please check here before contacting us

Are you having trouble with these issues?

It may be an easy solution before you call.


・I want to know where the Otsuka showroom is located

The Otsuka showroom is located about a 3-minute walk from Otsuka Station on the JR Yamanote Line in Tokyo.

View address and detailed route

・I want to know the delivery date of the reserved item

For pre-ordered items, the "estimated delivery date" may vary depending on the "date and time of purchase."

Please see below for the delivery times for each pre-order item.


・I want to know about payment methods such as bank transfers and convenience store payments.

HushTug accepts a variety of payment methods, including credit card, bank transfer, and convenience store payment.

Please see the following pages for details on each payment method and important points to note.

Check about payment methods

I want to return or exchange an item.

HushTug offers a free trial period where you can return or exchange the product for free within 30 days of delivery.

If you would like to return or exchange an item, please see the following page for details.


If that doesn't solve the problem

If the above doesn't solve your problem, please call us.

Customer service number: 03-6279-2400

*This is a contact point for customers only. For inquiries from corporate sales personnel, please check here .