[HushTug] Answers to frequently asked questions about the Briefcase Smart!
Hello. I'm Nakajima, in charge of product planning at HushTug.
This time, we will answer frequently asked questions from customers and actual review content regarding HushTug's popular item "Briefcase Smart", and will introduce details about its size, storage capacity, and plans for new leather types.
This content will be useful not only for those who already own it, but also for those considering purchasing it, so please read to the end.
Q1. How big is the Briefcase Smart?
It's a size that can securely hold A4 documents and a 13-inch laptop.
Although it looks slim, it actually has a good storage capacity due to its gusset.
However, it might feel a bit small for those who carry a lot of items.
Q2. What is the difference between this and the regular-sized briefcase?
There's a size difference in overall dimensions, particularly the "gusset width" which is wider in the regular briefcase, offering more storage capacity.
For those who carry 500ml plastic bottles or thick pouches, the regular-sized briefcase is recommended.
Q3. How much can it actually hold?
It can hold the following items:
Items it fits (examples):
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13-inch laptop (tight with a cover)
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A4 documents and clear files
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Long wallet, key case, business card holder
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Paperback books (1-2)
Items it doesn't fit:
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500ml plastic bottle
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Thick pouches (e.g., square-shaped)
▼Briefcase Smart Storage Video▼
Q4. The leather seems soft; has it been improved?
Yes. Based on customer feedback, we have improved the specifications to prevent deformation by using a stiffer core material and leather.
While there may be slight individual differences depending on the production lot, we are always striving to stabilize quality.
Q5. Are there plans to use other types of leather in the future?
We are currently considering introducing new materials such as smooth leather.
We also plan to develop models that use leather with a calmer appearance, more suitable for business settings.
If you have any requests for "I'd like to use this kind of leather," please feel free to let us know.
Q6. Are there any plans to expand beyond briefcases to other business bags?
Currently, we are working on minor changes and the development of new models for our entire range of business bags, including briefcases.
A sample introduction video has been released, so please check our YouTube channel or e-commerce site for details.
Q7. Is it possible to return or exchange items?
Yes, HushTug offers a 30-day free return and exchange service exclusively for online purchases.
You can safely return or exchange items even if you find they don't suit you after using them.
Q8. I'm torn between the Smart and regular models. Which do you recommend?
For those with fewer items who want to carry them smartly: Briefcase Smart
For those with more items who want to carry plastic bottles and peripherals: Regular Briefcase
Please choose according to your usage scenario and the amount of luggage.
Tips for buying HushTug briefcases with confidence
HushTug briefcases can be purchased online and at physical stores, but some people may feel uneasy about buying online.
Therefore, we will introduce an article explaining common questions and precautions, as well as solutions for delivery issues.
▼Precautions when buying genuine leather products online▼
※Click the image to jump to the article.
▼HushTug product not arriving? How to check shipping/delivery status▼
※Click the image to jump to the article.
▼Related videos here▼
Physical Store Information
In addition to our online store, HushTug also has physical stores.
You can actually pick up and see the briefcases we introduced here. You can also purchase new items on the spot, so please feel free to stop by.
※Payments are accepted only via cashless methods. Please note that cash payments are not accepted.
