[HushTug] Answers to frequently asked questions about the Briefcase Smart!
Hello. I'm Nakajima, Product Planning Manager at HushTug.
This time, I'd like to talk about HushTug's popular item, the Briefcase Smart. I'll provide detailed information on its size, storage capacity, and plans for new leather types, in response to frequently asked questions from customers and actual review content.
This content will be useful for both those who already own it and those who are considering purchasing it, so please read until the end.
Q1. How big is the Briefcase Smart?
It's sized to comfortably fit A4 documents and a 13-inch laptop.
While it appears slim, it actually has a good amount of storage capacity thanks to its depth.
However, it may feel a bit small for those who carry a lot of items.
Q2. What's the difference between this and the regular-sized briefcase?
There's a size difference of one tier, and the regular briefcase has a wider "gusset," providing more storage capacity.
For those who carry 500ml plastic bottles or thick pouches, the regular-sized briefcase is recommended.
Q3. How much can it actually hold?
It can store the following items:
Items that fit (example):
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13-inch laptop (tight fit with a cover)
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A4 documents and clear files
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Long wallet, key case, business card holder
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Paperbacks (1-2 books)
Items that don't fit:
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500ml plastic bottle
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Thick pouches (e.g., square-shaped)
▼Briefcase Smart Storage Video▼
Q4. The leather seems soft; have there been any improvements?
Yes. Based on customer feedback, we have improved it to use a harder core material and leather, making it more resistant to losing its shape.
While there may be slight individual differences depending on the production lot, we always strive for stable quality.
Q5. Are there plans to use other types of leather in the future?
We are currently considering introducing new materials, such as smooth leather.
We also plan to develop models using leather with a more refined look suitable for business settings.
If you have any requests like, "I'd love to use this kind of leather," please let us know.
Q6. Are there any plans to expand beyond briefcases to other business bags in the future?
We are currently working on minor changes and developing new models for our entire business bag lineup, including briefcases.
We have also released sample introduction videos, so please check our YouTube channel and e-commerce site for more details.
Q7. Can I return or exchange the product?
Yes, HushTug offers a 30-day free return and exchange service exclusively for those who purchase online.
You can return or exchange with confidence even if you try it out and find it's not a good fit.
Q8. I'm torn between the Smart and the regular briefcase. Which do you recommend?
For those who carry fewer items and want a smart look: Briefcase Smart
For those who carry many items, including plastic bottles and peripherals: Regular Briefcase
Please choose according to your usage scenario and the amount of luggage.
Tips for confidently purchasing HushTug briefcases
HushTug briefcases can be purchased online and at physical stores, but some may feel uneasy about buying online.
Therefore, we will explain frequently asked questions, precautions, and solutions for shipping problems in an article.
▼Precautions when buying genuine leather products online▼
*Click on the image to go to the article.
▼Hashtag product not arrived? How to check shipping/delivery status▼
*Click on the image to go to the article.
▼Related videos here▼
Store Information
In addition to our online store, HushTug also has physical stores.
You can actually see and feel the briefcases introduced this time. You can also purchase new items on the spot, so please feel free to stop by.
*Please note that only cashless payments are accepted. Cash payments are not possible.