[HushTug] Answers to frequently asked questions about briefcases!
Hello. I'm Nakajima, in charge of HushTug product planning.
This time, regarding HushTug's briefcase, I will answer frequently asked questions and reviews from customers, and introduce the commitment to product development and points for future improvement.
We hope this will be helpful not only for customers who already use our products, but also for those considering purchasing them.
We've received many positive reviews!
First, here are some reviews from customers who purchased our briefcases.
- I think it's a masterpiece.
I bought it for work. I can't find anything wrong with the design, material, construction, or size. I thought it was a bit expensive, but when I saw the real thing, I felt it was worth more than that. It's a product you won't regret buying.
This briefcase is a product filled with the craftsmanship of artisans since we switched to Made in Japan, and we have paid meticulous attention to details such as the core material and stitching without compromise.
- Satisfied with the appearance and texture. But I wish it were a bit bigger.
I am very satisfied with the appearance and texture, but I wish it were a little bigger to make it easier to use. Also, the shape tends to collapse depending on the contents, so I thought a slightly harder leather would be better.
We have received many such opinions, and we are currently making minor changes to review the gusset width and core material.
In business situations, there are many cases where a bag that can stand on its own is required, so we are aiming for a bag with a more rigid impression.
Frequently Asked Questions and Answers
Q. Are there other designs or sizes available?
We are currently developing new business bags and size variations.
We are making improvements from the planning stage to respond to requests such as "I want a larger size" and "I want something more compact."
Q. The handle has deteriorated. Can it be repaired?
Yes, the handle can be repaired.
We will replace it by attaching new parts using the same leather, so the finish will be natural.
※Please note that we may not be able to accommodate products from other companies due to differences in materials and specifications.
Tips to prevent leather deterioration
-
Care once every two months (once a month in summer)
-
Moisturize and clean with leather cream, etc.
▼Click here for detailed maintenance methods▼
※Click on the image to jump to the article.
Q. The corners of the bag are scuffed and the color has faded.
This is also a common inquiry. You can use leather recoloring cream such as Saphir to make color unevenness less noticeable.
We recommend "Saphir" black recoloring cream. It's a versatile item that can be used on shoes, sofas, jackets, etc., and having one will last you a long time (price is around 1,000 yen to 1,500 yen).
※For details on how to recolor, please refer to the separate video.
Differences in storage capacity between the standard and smart types
We also receive many inquiries such as "How much can it hold?" and "What's the difference from the smart type?"
We've summarized the storage capacity of each.
| Briefcase | Briefcase Smart | |
|---|---|---|
| 13-inch PC | ◎ | △ (just barely) |
| 16-inch PC | ◎ | × |
| A4 file | ◎ | ◎ |
| Long wallet | ◎ | ◎ |
| 500ml PET bottle | ◎ | × |
| Square pouch | ◎ | × |
| Paperback book | ◎ (2 books possible) | ◯ (1-2 books) |
The smart type is slim and stylish, so it has less capacity. It is recommended for those who have few belongings or prioritize lightness.
On the other hand, the standard type has high storage capacity and is reliable for business use.
Points to consider when purchasing HushTug briefcases with confidence
HushTug briefcases can be purchased online and in physical stores, but some people may feel uneasy about purchasing online.
Therefore, we will introduce an article that explains frequently asked questions, precautions, and how to deal with shipping troubles.
▼Precautions when buying genuine leather products online▼
※Click on the image to jump to the article.
▼HushTug product not arriving? How to check shipping and delivery status▼
※Click on the image to jump to the article.
Summary
HushTug's briefcase is a special product born from the skill of artisans and customer feedback.
We hope that this introduction has helped to alleviate any concerns or questions you may have had.
If you have any other questions, please feel free to comment or contact us!
See you again in the next blog!
▼Related videos here▼
HushTug has physical stores in addition to its online store.
You can actually pick up and examine the briefcase introduced this time. You can also purchase new products on the spot, so please feel free to stop by.
※Only cashless payments are accepted. Please note that cash payments are not available.