We explain why we return HushTug tote bags!
Hello, I'm Nakajima, a designer at HushTug.
This article will explain how to avoid mistakes when considering a HushTug tote bag purchase.
Specifically, I will cover the following two points:
- Reasons for returns and exchanges from customers who have already made a purchase
→HushTug offers free returns and exchanges, but I will introduce the most common reasons for returns.
- Size range and storage comparison of HushTug tote bags
→Since there are three sizes of tote bags, I will compare the storage capacity of each.
HushTug products can be purchased through our online store or at our physical stores.
For online purchases, we offer a 30-day free return or exchange policy to prevent buyer's remorse.
As a brand, we strive to alleviate any concerns about online purchases.
However, since some people may find the return process cumbersome, I hope that the information in this article will help you make a satisfying purchase with minimal need for returns or exchanges.
Common Reasons for Returning HushTug Tote Bags
First, I will introduce the most common return reasons reported to customer support.
Color was different from expected
HushTug's navy, in particular, has a dark, purplish hue.
Many people think it's black when they first open the box, but the navy color truly comes through in natural light outdoors.
We recommend taking it outside and checking it in the light.
Click here for a reference video about the color:
We have also prepared an article that provides a detailed explanation of customer reviews and design features. If you are interested, please see it here 👇
Are HushTug tote bags unfashionable? A thorough explanation based on a survey of 50 men and women!
Strap is too long
When I, at 168cm, wear it over my shoulder, the strap is comfortably long, allowing my arm to pass through smoothly even when wearing a winter down jacket.
However, when carried by hand, especially for shorter individuals or women, the bag may almost touch the ground.
It may drag on stairs or slopes, so we recommend carrying it over the shoulder.
No bottom studs
HushTug tote bags are designed with the concept of "ultimate simplicity", eliminating unnecessary embellishments.
Therefore, we do not use any metal fittings commonly found in other companies' products.
While bottom studs can prevent corner scuffs, the soft leather would still end up touching the ground, so HushTug omits bottom studs.
No exterior pockets
HushTug tote bags are designed to minimize external stitching.
Therefore, there are no exterior pockets, but instead, two slip pockets and one zippered pocket are placed inside.
Zipper is difficult to close
When new, the leather around the zipper can be stiff and difficult to close.
Gently massaging the leather around the zipper will help it soften and allow for smoother opening and closing.
Lining was different from expected
The lining of HushTug bags uses a polyester suede-like material.
Unlike real suede, it is lightweight, easy to maintain, and has the advantage of being able to easily remove dirt with a lint roller or by washing with water.
HushTug Tote Bag Sizes and Storage Capacity
HushTug tote bags come in three sizes.
Max Capacity Leather Tote
※Click on the image to go to the product page.
Leather Tote Black
- Can store A4 files, a 13-inch PC, a tumbler, and a lunch box.
- With a wide bottom gusset of approximately 12 cm, it can stand on its own.
Watch the leather tote storage video here
Smart Tote - Tall and Slim Type
※Click on the image to go to the product page.
Smart Tote Black
- Can store A4 files and a 13-inch PC.
- The narrow gusset is recommended for those who want to carry it slimly.
- Does not stand on its own, so using hooks is convenient.
Watch the smart tote storage video here
Compact Leather Mini Tote
※Click on the image to go to the product page.
Zip Mini Tote Black
- Handheld only, cannot be worn on the shoulder.
- A 13-inch PC can just barely fit, but some models may not.
- Ideal for storing an iPad or a plastic bottle.
- Recommended for those who carry fewer items or for carrying children's belongings.
Watch the leather mini tote storage video here
Tips for Safely Purchasing HushTug Tote Bags
HushTug tote bags can be purchased online and at physical stores, but some people may feel uneasy about buying online.
Therefore, we will introduce an article that explains common questions and precautions, as well as solutions for potential shipping issues.
▼Precautions when buying genuine leather products online▼
※Click on the image to go to the article.
▼HushTug product not arriving? How to check shipping/delivery status▼
※Click on the image to go to the article.
Summary
This time, I explained the sizing and reasons for returns for those considering HushTug tote bags.
If you're unsure about buying online, please take advantage of our 30-day return/exchange policy.
Also, if you'd like to see the actual product, please visit our physical store.
※Click on the image to go to the product page.
Leather Tote Black
HushTug has physical stores in addition to its online store.
You can actually see and touch the tote bags introduced here. You can also purchase new items on the spot, so please feel free to stop by.
※We only accept cashless payments. Please note that cash payments are not accepted.