We explain why we return HushTug tote bags!
Hello, I'm Nakajima, the designer of HushTug.
This article will explain how to avoid making mistakes if you are considering purchasing a HushTug tote bag .
Specifically, we will introduce the following two points.
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Reasons for returns and exchanges from customers who have already purchased the product
→ HushTug offers free returns and exchanges, but we would like to introduce the most common reasons for returns . -
Comparison of HushTug tote bag sizes and storage
→ There are three different sizes of tote bags, so we will compare their storage capacity.
At HushTug, you can purchase products online or in-store .
If you purchase online, we offer 30 days free returns and exchanges to prevent any mistakes.
As a brand, we are doing our best to alleviate any concerns customers may have about purchasing online.
However, some people may find the return process troublesome, so we hope that by using the information in this article, you will be able to make satisfying purchases without having to return or exchange items as much as possible.
Common reasons for returning HushTug tote bags
First, let's look at the most common reasons for returns that customer support receives .
The color was different from the image
The navy version of HushTug in particular is a darker shade of purple.
Many people think "Isn't it black?" the moment they open the box, but when placed outdoors in natural light the navy color really stands out.
We recommend that you take it outside and check it under light.
Here is a video about the color:
We have also prepared reviews from people who have actually purchased the product, as well as an article that explains the design features in detail. If you are interested, please check it out here 👇
Are HushTug tote bags uncool? A thorough explanation based on a survey of 50 men and women!
The handle is too long
I am 168cm tall and when I put it over my shoulders, it is a loose length that allows me to easily put my hands through it even when wearing a winter down jacket.
However, when carrying the bag in your hand, especially if you are short or a woman, the bag may come close to touching the ground.
We recommend carrying it over your shoulder as it may get dragged up stairs or slopes.
No bottom studs
HushTug tote bags are based on the concept of "ultimate simplicity," so they are free of unnecessary decoration.
For this reason, we do not use metal fittings that are commonly seen in other companies' products.
Although studs help prevent the corners from rubbing against each other, with soft leather the corners end up touching the ground anyway, so HushTugs do not have studs.
No outside pocket
HushTug tote bags are designed to minimize exterior seams.
Therefore, there are no external pockets, but instead there are two solid pockets and one zippered pocket inside.
The zipper is hard to close
When new, the leather around the zipper may be stiff and difficult to close.
By gently rubbing the leather part of the zipper to make it softer , it will open and close more smoothly.
The lining was different from what I imagined
The lining of the HushTug bag is made from a polyester suede-like material .
Unlike real suede, it is lightweight and easy to care for, and dirt can be easily removed with a lint roller or by washing with water.
HushTug Tote Bag Size and Capacity
HushTug tote bags come in three different sizes.
Largest capacity leather tote
*Click on the image to go to the product page.
Leather Tote Black
- It can store A4 files, 13-inch PCs, tumblers, lunch boxes, etc.
- The bottom gusset is wide at approximately 12cm, so the bag can stand on its own.
Click here for a video on storing leather totes
Vertical type smart tote
*Click on the image to go to the product page.
Smart Tote Black
- Can store A4 files and a 13-inch PC.
- It has a narrow gusset, so it is recommended for those who want to carry it slimly.
- Since it cannot stand on its own, it is convenient to use a hook or something similar.
Click here for a video on how to store your smart tote
Compact size leather mini tote
*Click on the image to go to the product page.
Zip Mini Tote Black
- For hand-held use only, not shoulder-mounted.
- A 13-inch PC can just about fit in, but some models may not fit.
- Perfect for storing iPads and plastic bottles
- It is also recommended for those who do not have much luggage or for carrying children's luggage.
Click here for a video on how to store your leather mini tote
Points to consider when purchasing a HushTug tote bag
HushTug tote bags are available to purchase online and in stores, but some people may feel uneasy about purchasing online.
In this article, we will explain frequently asked questions, points to be careful about , and how to deal with any delivery issues that may occur .
▼Things to note when buying genuine leather products online▼
*Click on the image to go to the article.
▼HushTug products not delivered? How to check shipping and delivery status▼
*Click on the image to go to the article.
summary
This time, For those of you considering a HushTug tote bag, we have provided detailed information about size and reasons for returns.
If you are unsure about purchasing online, please take advantage of our 30-day return and exchange policy .
If you would like to see the actual product, please visit our physical store .
We will continue to provide useful information, so please check it out!
*Click on the image to go to the product page.
Leather Tote Black
In addition to their online store, HushTug also operates physical stores .
You can actually see and touch the tote bags introduced in this article. You can also purchase new bags on the spot, so please feel free to stop by.
*Payment is cashless only. Please note that cash payments are not accepted.