We explain why we return HushTug tote bags!
Hello, this is Nakajima, designer at HushTug.
This article explains how to avoid making mistakes when considering purchasing a HushTug tote bag.
Specifically, I will introduce the following two points:
- Reasons for returns and exchanges from customers who have already purchased our products
- HushTug tote bag size variations and storage comparison
→ HushTug offers free returns and exchanges, but we'll explain the common reasons for returns.
→ We will compare the storage capacity of the three sizes of tote bags.
HushTug products can be purchased either through our online store or at physical stores.
For those purchasing online, we offer a 30-day free return and exchange policy to prevent any dissatisfaction.
As a brand, we strive to alleviate any concerns about online purchases.
However, we understand that some people may find the return process cumbersome, so we hope this information helps you make a satisfactory purchase with minimal need for returns or exchanges.
Common Reasons for HushTug Tote Bag Returns
First, here are the most common reasons for returns that our customer support receives.
Color was different from expected
HushTug's navy, in particular, has a dark, purplish hue.
Many people feel it's "black?" the moment they open the box, but the navy color truly comes through under natural light outdoors.
We recommend taking it outside and checking it under natural light.
Watch this video for more on the color ↓
We have also prepared an article that details customer reviews and design features. Please check it out here if you're interested 👇
Are HushTug Tote Bags unfashionable? A thorough explanation based on a survey of 50 men and women!
Straps are too long
When I, at 168cm, sling it over my shoulder, the length is comfortably loose, allowing my arm to smoothly pass through even when wearing a thick winter down jacket.
However, when carried by hand, especially for shorter individuals or women, the bag might come close to touching the ground.
It might drag on stairs or slopes, so we recommend using it as a shoulder bag.
No bottom studs
HushTug tote bags are designed with the concept of "ultimate simplicity," eliminating unnecessary embellishments.
Therefore, we do not use any metal fittings often found in other companies' products.
While bottom studs can prevent scuffing at the corners, soft leather would still cause the corners to touch the ground, so HushTug omits them.
No exterior pockets
HushTug tote bags are designed to minimize exterior seams.
Therefore, there are no outer pockets, and instead, two slip pockets and one zippered pocket are placed inside.
Zipper is difficult to close
When new, the leather around the zipper can be stiff, making it difficult to close.
Gently massaging the leather around the zipper will help it soften and allow for smoother opening and closing.
Lining was different from expected
HushTug bags use a suede-like polyester lining.
Unlike real suede, it is lightweight, easy to care for, and has the advantage of being easily cleaned with a lint roller or water.
HushTug Tote Bag Sizes and Storage Capacity
HushTug tote bags come in three sizes.
Leather Tote with Maximum Capacity
※Click on the image to go to the product page.
Leather Tote Black
- Can store A4 files, 13-inch PC, tumblers, lunch boxes, etc.
- With a wide gusset of approximately 12cm, it can stand on its own.
Watch the storage video for the leather tote here
Tall, slender Smart Tote
※Click on the image to go to the product page.
Smart Tote Black
- Can store A4 files and 13-inch PC.
- Recommended for those who prefer a slim carry due to its narrow gusset.
- Does not stand on its own, so using hooks or similar is convenient.
Watch the storage video for the Smart Tote here
Compact Leather Mini Tote
※Click on the image to go to the product page.
Zip Mini Tote Black
- Handheld only, cannot be worn over the shoulder.
- A 13-inch PC fits barely, but some models may not fit.
- Ideal for storing iPads and plastic bottles.
- Recommended for those who carry fewer items or for carrying children's belongings.
Watch the storage video for the leather mini tote here
Tips for purchasing HushTug tote bags with confidence
HushTug tote bags can be purchased online and at physical stores, but some may feel uneasy about buying online.
Therefore, we will introduce an article explaining frequently asked questions, precautions, and how to deal with potential shipping issues.
▼Precautions when buying genuine leather products online▼
※Click on the image to go to the article.
▼HushTug product not arriving? How to check shipping and delivery status▼
※Click on the image to go to the article.
Summary
This time, I provided a detailed explanation of HushTug tote bags' sizes and reasons for returns for those considering a purchase.
If you have any concerns about buying online, please take advantage of our 30-day return and exchange policy.
Additionally, if you wish to see the actual product, please visit our physical store.
※Click on the image to go to the product page.
Leather Tote Black
HushTug has physical stores in addition to its online store.
You can actually pick up and examine the tote bags introduced here. You can also purchase new items on the spot, so please feel free to visit us.
※Only cashless payments are accepted. Please note that cash payments are not available.
